#66 High-Touch, High-Tech: The New Luxury Playbook with Vasilis Dimitropoulos of Intelo.ai
About this episode
The episode discusses how luxury retail is leveraging AI to enhance human connections rather than replace them.
What if AI isn’t meant to replace humans in retail, but to make them better? In this episode, recorded live with LIGANOVA at EuroShop Düsseldorf, Vasilis Dimitropoulos, Co-Founder of Intelo.ai and former Gucci leader, shares how luxury retail took a different approach to AI. Instead of automating customer interactions, brands focused on enhancing human connection through technology. From building Gucci 9 as a remote clienteling model to exploring AI-driven merchandising and retail operations, this conversation reveals where AI actually creates value in retail today. You’ll learn: – Why luxury brands avoided chatbot-first strategies – Why most AI use cases in marketing and sales still underperform – What companies get wrong about AI adoption and process design – How AI-assisted clienteling improves customer experience and conversion – Where AI in retail delivers real ROI: merchandising, planning, and operations This episode offers a new perspective on AI in luxury retail, combining human-centered clienteling with data-driven decision-making. 🎧 Listen now and explore how luxury brands might influence AI adoption in retail. __________________________________ 🔗 Resources &…
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