#77- Client Redos: Why Your Team Gets Defensive

About this episode

Michelle Tanner discusses how to handle client corrections and improve team dynamics in a salon setting.

If your team gets defensive when a client comes back unhappy, you’re not alone. I used to have the same thing in my salon. In this episode, I share how I changed the way we handle client corrections, what I expect from my team now, and why it’s no longer a big deal in my salon. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

People in this episode

Host: Michelle Tanner

Topics covered

• client corrections
• team dynamics
• defensiveness
• salon management
• customer satisfaction

Keywords

• client redos
• team defensiveness
• salon corrections
• customer complaints
• team expectations

More episodes of The Shift

• #78- You’re Giving It Away for Free: The Hidden Cost in Your Appointments · May 6, 2026 · 28 min
• #76- If You Need A Non-Compete: You’ve Got A Bigger Problem · April 22, 2026 · 24 min
• #75- Stop Guessing Who Your Best Stylist Is: Here’s How I Know · April 15, 2026 · 26 min
• #74- Why No Good Stylists Are Applying: And What To Do About It · April 8, 2026 · 27 min
• #73- When You Tell Everyone, You Tell No One: How To Get Your Team To Follow Through · April 1, 2026 · 25 min
• #72- I Thought I Could Do It All: Turns Out I Can't · March 26, 2026 · 30 min