About this episode

Vance Morris discusses how speakers can enhance their impact by focusing on customer experience, drawing lessons from Disney.

A lot of speakers think their job starts when they walk on stage. But what if a huge chunk of your impact, and your future bookings, are being created long before that moment… and long after it ends? In this episode of The Speaking Club, I'm joined by former Disney leader and customer experience expert Vance Morris to explore what happens when speakers start thinking differently about customer experience. Because as a speaker, you have more "customers" than you think. They're: * The event organiser * The person booking you * The AV team * The audience members talking about you afterwards * And every person interacting with your brand before, during, and after the stage And every one of those touchpoints shapes whether you get remembered, referred, or rebooked. In this conversation, Vance shares what speakers can learn from Disney about creating memorable experiences, building loyalty, and turning one speaking gig into multiple opportunities. We explore how the experience starts before you arrive, continues through your delivery, and extends long after the applause. Because a great talk matters. But the experience around it? That's often what fills the pipeline. What you'll…

More episodes of The Speaking Club: Mastering the Art of Public Speaking

• The Speaking Strategy You Can't Learn from any Programme with Jenny Carrell - 341 · July 11, 2026 · 1h 20m
• The Secret to Sharing Emotional Stories - 340 · July 7, 2026 · 21 min
• Why Most Speakers Leave Money on the Table at Events with Jonathan Dunnett - 339 · June 22, 2026 · 1h 16m
• The Psychology of a Speaker Reel That Gets You Booked with Max Partain · May 28, 2026 · 56 min
• Why Change Communications Fail: The Altitude Gap - 337 · May 21, 2026 · 18 min
• What Award-Winning Speakers Do Differently ... and Why It Matters with Elliot Kay - 335 · April 27, 2026 · 50 min

Explore listener stats, chart rankings, contacts and more on the The Speaking Club: Mastering the Art of Public Speaking podcast page.