#202 - When The Lights Went Out
About this episode
Brent Garrett shares valuable lessons from his experience in the skilled trades and discusses how to build a better trades business.
Brent Garrett, The Skilled Trades Coach www.theskilledtradescoach.com In this episode of The Sprinkler Nerd Show, Andy talks with Brent Garrett, owner of Sirius Plumbing & Air Conditioning, founder of The Skilled Trades Coach, and author of 30 Days to a Better Business . Brent has lived the skilled trades from the inside. He has built companies, sold companies, rebuilt companies, coached contractors, trained technicians, and learned some of the hardest lessons a business owner can learn. One of those lessons came when the lights went out in his own office because the electric bill had not been paid. That moment forced Brent to look honestly at the business, the financials, the culture, the leadership, and his own responsibility as the owner. This conversation is for every contractor who has ever felt busy but still wondered where the profit went. Brent and Andy talk about what it really takes to build a better trades business. They discuss why sales should not feel sleazy, why technicians should be trained as experts and problem solvers, and why the customer experience starts before anyone ever knocks on the door. Brent shares his approach to needs-based selling, option-based…
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