#103 Ed Bastian, Delta Air Lines: Raising the ceiling of possibility
About this episode
Ed Bastian, CEO of Delta Air Lines, discusses the importance of people and culture in the airline industry.
In this episode, Delta Air Lines CEO Ed Bastian breaks down what truly differentiates a great airline: people and culture. Ed shares why “take care of your people first” isn’t a slogan (it’s Delta’s operating system!) and how that shows up in reliability, premium customer experience, and everyday leadership. We get a candid look at running a 100,000-person, 5,000-flights-a-day operation; the metrics he checks first (on-time arrivals and cash); and why accessibility and listening are his non-n...
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