402: Communicating Choices: Supporting Confident Decisions in Veterinary Care

About this episode

The episode discusses the role of client service representatives in veterinary care and the importance of non-judgmental communication in treatment options.

This episode is sponsored by Nationwide. The episode is a Vet Blast podcast with host Adam Christman, DVM, MBA, and Emily M. Tincher, DVM, dives into the spectrum of care and the vital role of client service representatives in helping pet families navigate financial, logistical, and emotional trade-offs in treatment options while emphasizing non-judgmental communication, pet insurance, and creative, accessible care plans. You can also watch the video version of this podcast now on dvm360.com .

People in this episode

Host: Adam Christman, DVM, MBA

Guest: Emily M. Tincher, DVM

Topics covered

• veterinary care
• client service
• communication
• pet insurance
• treatment options

Keywords

• veterinary care
• client service representatives
• pet insurance
• treatment options
• non-judgmental communication

Sponsors

Nationwide

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