About this episode

Simon Bowen interviews The Hon. Victor Dominello about building trust in digital government services through the Trust Trinity framework.

In this episode of The Wisdom Of... Show, host Simon Bowen speaks with The Hon. Victor Dominello, CEO of the Future Government Institute and Co-Founder of ServiceGen. As NSW's inaugural Minister for Customer Service and Digital, the first role of its kind anywhere in the world, Victor delivered landmark reforms that transformed fragmented government services into an internationally studied model of citizen-focused delivery. Discover the Trust Trinity framework that achieved 85% digital driver's licence adoption, how to build trust systematically in complex transformations, and why the moonshot approach beats incremental thinking every time. Ready to master the systematic approach to capturing transformational wisdom? Join Simon's exclusive masterclass on The Models Method: https://thesimonbowen.com/masterclass Episode Breakdown 00:00 Introduction and creating the world's first Ministry for Customer Service and Digital 07:15 The foundational principle: governments exist to serve people 15:42 The Trust Trinity framework. Digital Identity, Digital Credentials, Performance 24:18 Why 85% adoption is possible when trust is built systematically 32:55 From dozens of agencies to one…

People in this episode

Host: Simon Bowen

Guest: The Hon. Victor Dominello

Topics covered

• digital transformation
• trust framework
• government services
• customer service
• moonshot thinking

Mentioned in this episode

Organizations: Future Government Institute, ServiceGen

Places: NSW

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