314. Rethinks: Turn Tension Into Trust
About this episode
Sheila Heen discusses the importance of self-reflection in negotiations and offers strategies for effective communication in high-stakes situations.
"The first negotiation is actually a negotiation I have with myself about my own story." Before you can have hard conversations with others, you need to have an honest conversation with yourself. That's the counterintuitive advice from Sheila Heen , a Harvard Law School lecturer and co-author of Difficult Conversations: How to Discuss What Matters Most , who says our own internal narratives often derail our attempts at negotiation and conflict resolution. In this episode of Think Fast, Talk Smart , Heen joins Matt Abrahams to explore effective communication in high-stakes situations. From giving and receiving feedback with her “ACE” framework (Appreciation, Coaching, and Evaluation) to recognizing the "degrees of difficulty" in disagreements, she offers practical strategies for having productive conversations even when emotions run high. Key Takeaways: Difficult conversations start with understanding yourself. Before trying to change someone else's mind, examine your own assumptions, emotions, and goals to create space for a more productive dialogue. Curiosity turns conflict into collaboration. Replacing blame with genuine questions and focusing on understanding rather than…
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