Whoever Answers the Phone Wins: The Hidden Cost of Missed Calls Featuring Erika Sanchez, EP 264
About this episode
Tracy Cherpeski discusses the financial impact of missed phone calls on healthcare practices with guest Erika Sanchez.
Five missed phone calls could be costing your practice $5,000 to $10,000 a month — and most practice owners have no idea it’s happening. In this episode, Tracy talks with Erika Sanchez, CEO of Healthcare Call Center, about the hidden gap between marketing spend and practice growth.
More episodes of Thriving Practice with Tracy Cherpeski
- 30 Seconds to Connect: What Healthcare Practices Get Wrong About Patient Communication Featuring Danny Bobrow, EP 269
- Two Websites, One Brand: What Our Site Merger Taught Us – A Special Snack Episode, EP 268
- “I Take What I Get” — And Other Costly Myths About Your Payer Contracts Featuring Brett Spark, EP 267
- Still Doing It Yourself? What That's Really Costing Your Practice, EP 266
- “I Don’t Want to Burden Them”: The Real Reason Practice Owners Go It Alone – A Special SNACK Episode, EP 265
- Is Your Practice a Sellable Asset? Luisa Alberto on Cash Flow, Sustainability, and Building to Exit, EP 263
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