Commission Changes? Terms & Conditions? Travel in Advance?
About this episode
Steph Lee and Jenn Lee discuss commission structures, terms and conditions, and client communication for travel agents.
This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Jenn Lee of TPI and Vacation Planners. C'mon over and dip in to these great questions with these awesome ladies of industry. I never knew my agency had a commission scale. [percentage increased as income increased] I asked to see it once i learnt about it and noticed I had met the goal in 2025 for a 5% increase in commission. They agreed and said the increase would start now. Shouldn't they do end of year reviews and increase or decrease? Why should it be the agents responsibility when we don't have access to accurate accounting? Also shouldn't they pay for in arrears for the last 5 months? -Thanks from a frustrated IC I'm not sure that this question has been asked before but I am not always sure whether I should show a client my Terms & Conditions or those of my suppliers. I usually show both but I wanted to make sure this is correct. I get them to sign mine when the itinerary is accepted and with a paid deposit and at the same time those of the supplier are shown which is attached to the itinerary. —Marc C I have one set of clients who are not traveling until spring 2027 but I am not always sure what to send…
People in this episode
Host: Steph Lee
Guest: Jenn Lee
Topics covered
- commission changes
- terms and conditions
- travel planning
- client communication
- independent contractors
Keywords
- commission scale
- terms and conditions
- client updates
- travel agents
- independent contractors
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