TT Talk - June 2026: Communicating with customers during crisis situations

About this episode

The episode discusses the importance of clear communication with customers during crisis situations in the transport and logistics sector.

Transport and logistics operators must communicate clearly during crises to maintain trust and manage risk. Effective, timely, and consistent updates reassure customers, while poor or inconsistent messaging increases uncertainty.

Topics covered

• crisis communication
• transport logistics
• customer trust
• risk management
• effective messaging

Keywords

• crisis
• communication
• transport
• logistics
• customer trust
• risk
• updates

Mentioned in this episode

Organizations: TT Club

Places: June 2026

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