AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery - CallTower
About this episode
The episode discusses the challenges of AI in communications platforms and how to manage compliance and governance.
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower, and Elka Popova, Vice President and Senior Fellow at Frost & Sullivan. As AI features rapidly light up across communications platforms, internal IT governance models are struggling to keep pace. This insightful session dives into the hidden vulnerabilities of "shadow AI" and the messy reality of multi-vendor environments. If you're looking for a practical approach to standardizing poli...
People in this episode
Host: Kieran Devlin
Guests: William Rubio, Elka Popova
Topics covered
- AI
- Unified Communications
- Contact Centers
- IT Governance
- Compliance
- Shadow AI
Keywords
- AI Risk
- Unified Communications
- Contact Centers
- Compliance
- Shadow AI
- IT Governance
- Multi-vendor environments
Mentioned in this episode
Organizations: CallTower, Frost & Sullivan
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