UC Today

A new global survey of 2,000 IT leaders and employees by Mitel and Vanson Bourne reveals a striking disconnect – 93 percent of IT leaders consider communication tools critical to daily operations, yet only 34 percent of workers say those tools are highly effective. In this video, UC Today's Christopher Carey sits down with Eric Hanson, CMO at Mitel, to unpack the findings of the State of Workforce Communication report – exploring why tool overload is driving shadow IT and shadow AI, why voice...

In this episode of UC Today, host Kristian McCann is joined by Nada Usina, CEO of NU Advisory Partners, to explore how AI is fundamentally changing executive hiring. As technology rapidly changes the skills workforces need, organizations can no longer rely solely on traditional hiring signals like prestigious résumés, familiar career paths, or industry tenure. Instead, companies are being forced to rethink how they identify leaders capable of navigating constant technological disruption.&nbsp...

Join Kieran Devlin, Host at UC Today, as he sits down with Tim Jalland, Solution Manager at VOSS, to unpack the rapid evolution of IT operations. As cloud environments like Microsoft 365 undergo hundreds of feature changes a year, static automation is struggling to keep pace. This session cuts through the AI hype to explore practical, outcome-driven solutions. Tune in to see exactly how intelligent automation fabrics can empower your IT team, prevent outages before users even notice them, and...

In this interview, UC Today's Kristian McCann speaks with Stephen Baer, leadership advisor and author, about one of the most stubborn paradoxes in modern business: organizations that say people are their greatest asset, then manage them on spreadsheets. With Gallup reporting that 79% of employees worldwide are disengaged in 2025, Stephen makes a compelling argument that the way most companies measure engagement is actively undermining it — and that the fix starts not with better tools, but w...

In this interview, UC Today's Christopher Carey sits down with Sam Liang, CEO and Co-founder of Otter.ai, to discuss the company's newly launched Conversational Knowledge Engine and what it means for enterprise productivity. Sam explains how Otter is moving beyond siloed meeting notes to build a longitudinal knowledge graph connecting thousands of meetings, people, topics, and projects — arguing that conversational data has been the missing piece of enterprise infrastructure for over 100 yea...

As organisations modernise their digital workplaces, service management and connectivity are no longer separate disciplines – they're converging into a single experience layer that shapes how people work, sell, and serve customers. In this UC Today roundtable, Christopher Carey is joined by Irwin Lazar, President and Principal Analyst at Metrigy; Chethan Visweswar, Chief Product Officer at Movius; John Finch, Global VP at RingCentral; and Mark Bunnell, Chief Operating Officer at Nuwave. Tog...

In this UC Today interview, host Kristian McCann sits down with Kunal Shukla, GM and Head of Network APIs at Vonage, and Chung H. Lee, AVP of Product Innovation at AT&T Business, to unpack why traditional authentication methods are breaking down—and what comes next. From the hidden cost of fraud to the growing limitations of SMS-based verification, the discussion reveals why enterprises must rethink how they balance security with seamless user experiences. More importantly, it introduces...

In industries where every second counts, generic collaboration tools are no longer enough. In this interview, Mitel CTO Luiz Domingos discusses why frontline-first, voice-first communications are becoming essential operational infrastructure — and why organisations can no longer afford to connect their entire workforce with the same one-size-fits-all tools. The conversation covers how embedded, real-time communications enable faster decisions, safer work, and better outcomes; why voice is ma...

🤔 Is admin work quietly damaging productivity, motivation, and retention? In this UC Today interview, Marcus Law speaks with Michael Vavakis, Chief Transformation, ESG and People Officer at Ricoh Europe, about new Ricoh research into the administrative burden facing European workplaces. Based on a survey of almost 9,000 workers and decision-makers across Europe, the research reveals that employees are spending a significant amount of time on low-value administrative tasks, with many saying ...

In this roundtable, Kristian McCann brings together a panel of experts to unpack one of the biggest AI challenges in business today: why usage numbers are rising, but real productivity gains are still lagging. The conversation explores the gap between management perception and employee reality, and what organizations can do to turn AI from a checkbox into meaningful workflow improvement. Featuring Kelly Pallanti of North Star PMO, Kemmbelly Durst of Klein, Sid Parakh of Medible, Melonie Boon...