Contact Center AI: How to Find the Right Starting Point
About this episode
Kristian McCann discusses with Chris Scimone how organizations can identify the right starting point for implementing AI in contact centers.
Kristian McCann sits down with Chris Scimone, Director, Solutions Architecture & Engineering at New Era Technology, to answer one of the biggest questions facing organizations investing in AI for customer experience: where should you start? Many contact centers understand the potential of AI, but identifying the right first use case can be challenging. Should organizations focus on customer-facing automation? Agent assistance? Self-service? And how do they ensure early deployments can be ...
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