Why Operating Models – not Tech – Are Blocking Digital Transformation

About this episode

The episode discusses how organizational structures, rather than technology, are the main obstacles to digital transformation.

In this UC Today interview, host Kieran Devlin speaks with Volker Pfirsching, Partner and Head of Innovation Management (Europe) at Arthur D. Little. Together, they unpack a hard truth many CIOs are now confronting: the biggest barrier to digital transformation isn’t access to technology—it’s the way IT is organized. If you’re navigating AI adoption, cross-functional delivery, and growing pressure to show outcomes (not activity), this conversation is worth your time. Digital transformation i...

People in this episode

Host: Kieran Devlin

Guest: Volker Pfirsching

Topics covered

• digital transformation
• IT organization
• AI adoption
• cross-functional delivery
• CIO challenges

Keywords

• digital transformation
• IT organization
• CIO
• AI adoption
• cross-functional delivery

Mentioned in this episode

Organizations: Arthur D. Little

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