How to Make Your Team Unstoppable: Insights from Barbara Khozam

About this episode

Jaclyn Strominger and Barbara Khozam discuss the vital connection between leadership and customer service, emphasizing employee recognition and effective communication.

Jaclyn Strominger chats with Barbara Khozam in a lively discussion about the vital connection between leadership and customer service. Barbara, a former chemist turned leadership trainer, shares her journey from the lab to the stage, highlighting her insights on what makes teams unstoppable. One key takeaway is the importance of recognizing employees; after all, a little acknowledgment goes a long way in boosting morale and performance. The duo emphasizes that effective communication and unde...

People in this episode

Host: Jaclyn Strominger

Guest: Barbara Khozam

Topics covered

• leadership
• customer service
• employee recognition
• team performance
• communication
• workplace culture

Keywords

• leadership
• customer service
• employee recognition
• team performance
• communication
• workplace culture
• Barbara Khozam

Mentioned in this episode

Organizations: customer service, leadership, chemistry

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