Phase and Tier Training for New and Existing Employees

About this episode

Talia Lucernoni discusses her phase-and-tier training program for employees, focusing on role clarity and skill development.

Join me for this episode as I happily welcome Talia Lucernoni CVPM, SHRM-CP at Vetcor . Talia shares how she set up a phase-and-tier training program for both new and existing employees, explaining how when she first joined a clinic that was in the middle of a transition, she noticed a lot of role confusion and no clear guidelines on what different staff members were actually allowed to do. To fix this, she teamed up with the current leads to define job roles and skill levels—from VA levels 1 through 3 and into tech positions, making sure that the program covered both hard skills such as placing IV catheters and soft skills such as communication and advocating for clients. Hear how, for long-term staff, Talia put extra focus on their strengths and passions, shaping roles that matched what they loved most - whether that was nutrition, surgery, or managing the surgical schedule. With that approach, she was able to give veteran staff new titles and responsibilities that worked well for the clinic while also keeping them fulfilled! Her advice to other managers is to keep the tier system flexible so that it can adapt as technology and workflows change. She also encourages always…

People in this episode

Host: Veterinary Hospital Managers Association

Guest: Talia Lucernoni

Topics covered

• employee training
• role definition
• staff engagement
• career growth
• skill development

Keywords

• training program
• employee roles
• skill levels
• communication
• staff fulfillment

Mentioned in this episode

Organizations: Vetcor

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