Recall Sessions: How Moveworks Went From First Customer to $2.85B with Bhavin Shah

Recall Sessions: How Moveworks Went From First Customer to $2.85B with Bhavin Shah

From Village Global Podcast by Village Global

March 11, 2026 · 1h 0m

About this episode

Bhavin Shah discusses the journey of Moveworks from its inception to its acquisition by ServiceNow for $2.85 billion.

Bhavin Shah spent years building Moveworks into the agentic AI platform behind employee support at Toyota, Siemens, Unilever, and hundreds more. In December 2025, ServiceNow acquired Moveworks for $2.85 billion. In this episode of Recall Sessions, Somrat Niyogi goes back to the beginning. How did four co-founders find each other? Why did Bhavin and his team run 34 CIO conversations to validate the idea before their first investor wrote a check? How did they close their first customer with nothing but a vision demo — and get contractor badges to work out of the customer's office? And what made them finally say yes to an acquisition after turning down offers for years? Bhavin covers the full arc: the founding team, the first customers, how he chose investors, what ChatGPT changed overnight, and what he's building now inside ServiceNow. Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at www.villageglobal.com or get in touch with us on X @villageglobal. Want to get updates from us? Subscribe to get a peek inside the Village. We'll send you reading recommendations, exclusive event invites, and commentary on…

People in this episode

Guest: Bhavin Shah

Topics covered

  • AI
  • employee support
  • startups
  • acquisition

Keywords

  • Moveworks
  • ServiceNow
  • CIO conversations
  • ChatGPT

Mentioned in this episode

Products: Moveworks, ChatGPT

Books & works: Recall Sessions:

Places: Silicon Valley

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