The Evolution of Patient Access with Jack McBride
From Voices of Experience with Dianne Keen by AbbaDox
April 29, 2026 · 33 min
About this episode
Dianne Keen interviews Jack McBride about the evolution of patient access and the challenges of supporting patients with limited staffing.
In this episode of Voices of Experience , host Dianne Keen speaks with Jack McBride, CEO at OnQ Global, about how patient access is evolving and what it takes to support patients when staffing is limited. Jack shares insights from more than a decade of building global call center operations and technology for radiology and revenue cycle leaders.
People in this episode
Host: Dianne Keen
Guest: Jack McBride
Topics covered
- patient access
- healthcare staffing
- call center operations
- radiology
- revenue cycle
Keywords
- patient access
- healthcare
- staffing challenges
- call center
- radiology
- revenue cycle
- technology
Mentioned in this episode
Organizations: OnQ Global
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