About this episode

Tim Pohanka discusses the importance of fixed operations in dealership success and shares insights from his viral series, Tour Detour.

(00:00:00) Intro (00:00:39) Tim shares the origin of Tour Detour (00:01:44) How the idea turned into a viral series (00:05:58) What Tim wanted to achieve from making the show (00:10:52) Fixed ops as the backbone of dealership profitability (00:13:15) The danger of over-quoting and losing customer trust (00:19:14) What Tim's Strategy Looks Like on a Daily Basis (00:25:35) Rethinking service appointments vs. walk-ins (00:31:10) Setting Expectations with Clients (00:33:08) How AI is shaping the future of service communication (00:37:07) Biggest Missed Opportunities in the Service Department (00:44:14) What’s next for Tour Detour (00:46:31) Outro Success doesn’t always come from following the traditional playbook—sometimes it’s built by rethinking the rules, taking risks, and executing with intention. In this episode of What the Fixed Ops?!, we welcome Tim Pohanka, VP and COO of Pohanka Nissan Hyundai and the creative force behind Tour Detour, the show. Tim brings a unique blend of dealership leadership, innovation, and storytelling—and in this conversation, he breaks down why fixed operations remains one of the most powerful (yet misunderstood) drivers of long-term dealership…

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