Insights from recent episode analysis
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Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
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Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇺🇸US · Automotive#1945K to 30K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
2.5K to 15K🎙 ~2x weekly·1,000 episodes·Last published 1w ago - Monthly Reach
Unique listeners across all episodes (30 days)
5K to 30K🇺🇸100% - Active Followers
Loyal subscribers who consistently listen
2K to 12K
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Recent episodes
Nick Ruffolo Returns: Why Top Dealers Invest In Culture
May 25, 2026
49m 07s
How Great Systems Fix Broken Teams with John Acosta
May 11, 2026
55m 07s
Busting Car Myths, One Ride at a Time with Tim Pohanka
Apr 27, 2026
47m 17s
Stop Guessing, Start Scaling: What Matthew Wilmsen & Eric Wilson Know That You Don’t
Apr 13, 2026
44m 43s
From Cocktails to Closing Deals: Sheila Pogue’s Rise in Automotive
Mar 30, 2026
53m 35s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/25/26 | Nick Ruffolo Returns: Why Top Dealers Invest In Culture | Culture isn’t built through slogans or perks—it’s built through leadership, accountability, training, and creating an experience people actually want to be part of.In this episode of What the Fixed Ops?!, we welcome back Nick Ruffolo for an in-depth conversation on what truly drives long-term success inside a dealership. From customer retention and employee engagement to leadership development and process accountability, Nick breaks down the systems and mindset shifts that separate average dealerships from elite-performing organizations.Drawing from his experience leading fixed operations across the , Nick shares why culture is more than a buzzword—it’s the foundation behind customer loyalty, employee retention, and sustainable growth. He explains how dealerships can create stronger relationships with customers, empower advisors and technicians, and develop leaders who inspire performance instead of simply managing it.This conversation goes far beyond service lanes and KPIs. It’s about understanding people, creating buy-in, building trust, and developing systems that keep both employees and customers coming back.We talk about:Why dealership culture impacts every departmentThe connection between customer experience and employee retentionWhy fixed ops success starts with leadership and accountabilityHow training and coaching create high-performing teamsThe importance of understanding your employees’ “why”How dealerships lose customers after the warranty periodWhy service advisors should focus on relationships over transactionsThe role of communication in dealership performanceWhy process consistency matters more than flashy amenitiesHow great leaders create buy-in and trustThe difference between managing people and inspiring themWhy dealerships must break down silos between sales and serviceHow setting the next appointment improves retentionWhy top-performing dealerships invest heavily in culture and developmentThe importance of hiring for attitude and emotional intelligenceNick also shares powerful insights on leadership, employee motivation, customer trust, and how embracing discomfort and continuous growth can transform both individuals and organizations.His message is clear: dealerships don’t grow because of luck—they grow because of people, culture, accountability, and leaders willing to invest in the long game.This is a high-energy, insight-packed conversation about customer retention, leadership, fixed ops culture, and what it really takes to build a dealership people want to work for—and customers want to return to.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!podcast #automotive #fixedoperations #dealershipmarketing | 49m 07s | ||||||
| 5/11/26 | How Great Systems Fix Broken Teams with John Acosta | Growth doesn’t come from adding more tools—it comes from seeing clearly, fixing what’s broken, and building systems that actually work.In this episode of What the Fixed Ops?!, we welcome John Acosta, CEO of VTech Dealer IT and a leader at the intersection of automotive, technology, and cybersecurity. John brings a rare combination of military discipline, entrepreneurial grit, and deep dealership experience—and in this conversation, he breaks down why most dealerships aren’t struggling from a lack of opportunity… but from a lack of visibility.From plugging revenue leaks to aligning people and processes, John shares how understanding systems—not just symptoms—can transform dealership performance from the inside out.This conversation goes far beyond IT. It’s about leadership, culture, accountability, and how the connection between people and systems ultimately determines success. This episode will challenge the way you think about operations, technology, team alignment, and what it really takes to build a high-performing dealership.We talk about:Why “visibility” is the biggest missing piece in dealershipsHow missed calls are silently killing revenueThe connection between people, systems, and performanceWhy most SOPs fail—and how to actually build themHow to identify and fix process breakdowns quicklyThe “process process” for solving problems at scaleWhy dealerships stay stuck in repeating patternsHow AI should support—not replace—your teamThe importance of eliminating “mental clutter” with automationHow to create alignment between leadership and frontline teamsWhy culture and systems must evolve togetherJohn also shares powerful insights on leadership, self-awareness, and how shifting from judgment to curiosity can unlock better results—both in business and in life.His message is clear: you don’t need more tools—you need better visibility, stronger processes, and a deeper understanding of how your organization actually operates.This is a direct, insightful, and systems-driven conversation about fixing what’s broken, unlocking hidden profit, and building a dealership that runs with clarity and purpose.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!#podcast #automotive #fixedoperations #dealershipmarketing | 55m 07s | ||||||
| 4/27/26 | Busting Car Myths, One Ride at a Time with Tim Pohanka✨ | automotive servicedealership profitability+4 | Tim Pohanka | Pohanka Nissan HyundaiTour Detour | — | fixed opscustomer experience+5 | — | 47m 17s | |
| 4/13/26 | Stop Guessing, Start Scaling: What Matthew Wilmsen & Eric Wilson Know That You Don’t | Some careers follow a straight line. Others are built by recognizing opportunity, solving problems, and scaling what works.In this episode of What the Fixed Ops?!, we welcome Matthew Wilmsen, Chief Revenue Officer, and Eric Wilson, SVP of OEM Partnerships at Fixed Ops Marketing, to the show.Both Matt and Eric bring deep experience from high-level automotive, data, and growth organizations—and in this conversation, they break down why fixed operations is one of the most overlooked and underutilized profit centers in the dealership world today.From their first impressions of Fixed Ops Marketing to their vision for scaling the company, they share what made them join, what they see missing across the industry, and how dealerships can unlock massive growth by leveraging better data, smarter communication, and stronger partnerships.This conversation goes far beyond sales and marketing tactics. It’s about discipline, leadership, relationships, and why dealerships that embrace change and data-driven strategies will win in the next era of automotive.This episode will challenge the way you think about fixed ops, customer retention, data strategy, and what it really takes to scale a dealership in today’s market.We talk about:What drew Matt and Eric to Fixed Ops Marketing and why timing mattersThe biggest mistakes companies make when trying to scaleWhy communication and relationships are the foundation of real growthHow great sales teams focus on problem-solving—not just sellingThe importance of discipline, planning, and process in building revenueHow Matt’s military background shaped his leadership and accountability styleWhy most dealerships are missing the mark on fixed ops marketingThe power of clean, actionable data—and why it’s the new currencyHow dealerships are losing customers without even realizing itWhy service retention is one of the biggest untapped opportunitiesHow to align sales, marketing, and partnerships to drive real resultsThe difference between selling a product and building a true partnershipWhy educating customers (not selling them) builds trust and long-term loyaltyHow dealerships can better adapt to changing consumer behaviorWhat high-performing teams do differently when it comes to growthThe vision for scaling Fixed Ops Marketing and doubling dealer countMatt and Eric also share insights on leadership, adaptability, and what it takes to build a company that’s truly ready to scale—from the foundation up.Their message is clear: stop relying on outdated strategies, start leveraging data, and focus on fixed ops as a core driver of long-term profitability.This is a direct, insightful, and forward-thinking conversation about growth, leadership, and the future of fixed operations in automotive.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.Schedule your complimentary consultation today: https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?! #podcast #automotive #fixedoperations #dealershipmarketing | 44m 43s | ||||||
| 3/30/26 | From Cocktails to Closing Deals: Sheila Pogue’s Rise in Automotive | Some careers are planned. Others are built through grit, pressure, and pure resilience.In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketing Consultant at Dealer OMG, to the show.Sheila’s journey into the automotive and dealership world didn’t begin in a showroom or service drive — it started in hospitality, managing bars and restaurants before making an unexpected leap into the RV, marine, and dealership industries. From the parts counter to service leadership to operations management, she worked her way up through the trenches and built her career from the ground up.Today, Sheila helps dealerships across the country improve performance through smarter marketing, stronger customer targeting, and a deeper understanding of how fixed ops, retention, and culture all work together to drive long-term profitability.This conversation goes far beyond ads and lead generation. It’s about resilience, mentorship, retention, leadership, and why some dealerships continue to grow while others get left behind.This episode will challenge the way you think about dealership culture, fixed ops, customer loyalty, and what really creates lasting success in the automotive industry.We talk about:• Sheila’s unconventional path from hospitality into dealership leadership• The lessons she learned working in parts, service, warranty, and operations• Why mentorship can completely change the trajectory of a career• The reality of being a woman in fixed operations and dealership leadership• How insecurity and competition can show up between women in the industry• Why culture, retention, and leadership matter more than most dealers realize• The importance of investing in people instead of constantly replacing them• Why vendors should be treated like strategic partners, not just salespeople• The biggest marketing mistakes dealerships are making right now• How Meta, Facebook, Instagram, and customer data can be used more effectively• Why lower lead volume doesn’t have to mean lower performance• The massive opportunity dealers are still missing in fixed operations• Why service retention may be the most overlooked growth strategy in automotive• How the customer journey should feed directly from sales into the service drive• Why dealers need to prepare technicians and teams now for EV and hybrid serviceSheila also shares powerful personal stories about earning respect, leading under pressure, navigating tough workplace dynamics, and the moments that reminded her why great customer service still matters.Her message is simple: adapt, invest in people, focus on retention, and stop overlooking fixed ops as the engine of dealership growth.This is a candid, practical, and inspiring conversation about leadership, reinvention, marketing, and what it really takes to win in today’s dealership environment.Connect with SheilaLinkedin: https://www.linkedin.com/in/sheilapogue713/Email: sheila@dealeromg.comDealer Profitability Summit: https://dealerprofitabilitysummit.com/Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.Schedule your complimentary consultation today: https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?! #podcast #automotive #fixedoperations #dealershipmarketing #womeninautomotive | 53m 35s | ||||||
| 3/16/26 | Great Salespeople Are Made, Not Born: Christian Younggren's Take on Influence | Influence matters. Leadership matters. And real sales performance depends on both.In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventually became General Sales Manager at Mills Chevrolet. After nearly twenty years in retail automotive, he stepped away from a secure career path to pursue what he felt called to do — train, coach, and develop people in the industry.Today, Christian works with dealerships across the country teaching sales psychology, influence, and leadership — helping teams turn information into real behavioral change.This conversation goes far beyond sales scripts. It’s about understanding people, building trust, and creating systems that actually make training stick.This episode will challenge the way you think about training, influence, and what really drives performance inside a dealership.We talk about: Why information is not transformation — and why execution is the real difference-makerThe concept of Kaizen and how 1% daily improvement compounds into massive growth - Why great salespeople are made, not bornThe true definition of charisma: trust, warmth, and competenceThe most common signs of discipline problems on a sales floorThe difference between performative training vs. effective coachingHow the Seven Principles of Influence shape customer decisionsWhy reciprocity, authority, and personalization dramatically improve follow-upThe power of emotional intelligence and adapting to different customer personalitiesWhy leadership — not process — is often the root of dealership performance problemsHow small, thoughtful gestures can build lifelong customer loyaltyChristian also shares a deeply personal turning point — the loss of his mother — that pushed him to leave dealership management and pursue his mission of helping others grow.His message is simple: understand people, improve daily, and close the gap between what we say we do and what we actually do.This is a thoughtful, practical, and inspiring conversation about influence, leadership, and the human side of selling.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.Schedule your complimentary consultation today. https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!#podcast #automotive #fixedoperations #salestraining #leadership | 49m 00s | ||||||
| 3/13/26 | Get Yourself a Job That AI Cant Touch - #automotive #shorts #dealership | AI is advancing fast — but skilled technicians aren’t going anywhere.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 35s | ||||||
| 3/12/26 | 8 Your Ego is Making You Stagnant - #automotive #shorts #dealership | The moment you think you’ve arrived is the moment you stop growing.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 1m 04s | ||||||
| 3/11/26 | Retrain & Attract - The Non-Negotiables - #automotive #shorts #dealership | If your compensation plan isn’t built for quality, don’t expect to attract it.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 27s | ||||||
| 3/10/26 | Usually the One Leading Knows the Least - #automotive #shorts #dealership | The further you want to go, the more humility matters. Ego stalls growth.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 38s | ||||||
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| 3/9/26 | Automotive - The Great Equalizer - #automotive #shorts #dealership | You don’t need a perfect past. You need work ethic. In automotive, effort still wins.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 32s | ||||||
| 3/6/26 | Would You Trust an Uncertified Dentist? - #automotive #shorts #dealership | Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 38s | ||||||
| 3/5/26 | Here's Why Certified Technicians Are Better Off - #automotive #shorts #dealership | The data is clear: ASE-certified techs earn more, perform better, and stay longer.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 49s | ||||||
| 3/4/26 | Our Biggest Downfall... Instant Gratification - #automotive #shorts #dealership | Your pay plan might be driving short-term wins… and long-term damage. Incentives shape culture.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 34s | ||||||
| 3/3/26 | Is the Next Generation Lazy? - #automotive #shorts #dealership | Forget the stereotypes. The next wave of technicians isn’t lazy or entitled — they’re sharp, capable, and ready.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 33s | ||||||
| 3/2/26 | From Small Town Farming to CEO: A Conversation with Dave Johnson | Standards matter. Leadership matters. And the future of fixed ops depends on both.In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show.Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimately serving as a global executive over fixed ops support operations — and now leading ASE, his journey reflects grit, humility, and a deep belief in people. This conversation goes far beyond certifications. It’s about raising standards, developing professionals, and building an industry that respects the craft.This episode will challenge the way you think about technicians, leadership, and the future of automotive.We talk about:Why lowering certification standards to solve a tech shortage is the wrong answer The powerful correlation between ASE certification, productivity, retention, and fewer comebacksHow short-term thinking in dealerships undermines long-term successWhy fixed ops is the true foundation of dealership profitabilityThe danger of treating technicians like commodities instead of professionalsThe shift away from the “grease monkey” stereotype toward highly skilled, tech-driven expertsWhat servant leadership really looks like in a high-performance automotive organizationWhy the next generation of technicians gives him real hopeThe concept of a “career lattice” — not just a career ladder — in automotiveHow proper standards actually attract and retain top talentDave doesn’t just defend certification — he reframes it.It’s not about exclusivity. It’s about identity, growth, and enabling professionals to become masters of their craft.This is a powerful, thoughtful, and forward-looking conversation about where fixed ops is headed — and what it will take to win.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 48m 00s | ||||||
| 2/27/26 | How Initiative Changed His Career Trajectory - #automotive #shorts #dealership | Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 55s | ||||||
| 2/26/26 | Why Silos Hurt Dealerships - #automotive #shorts #dealership | Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 1m 01s | ||||||
| 2/25/26 | A Tool for Advisors to Close the Deal - #automotive #shorts #dealership | Nick Ruffolo explains that service specials aren’t just about bringing customers in - they’re tools advisors use to close the deal.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 44s | ||||||
| 2/24/26 | Make the Customer Feel Welcome with RFID - #automotive #shorts #dealership | Nick Ruffolo shares the right way to welcome customers into the shop. They shouldn’t have to ask where to go or what to do.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 54s | ||||||
| 2/23/26 | Are You Ready to Embrace Change? - #automotive #shorts #dealership | Nick Ruffolo is all in on AI. Innovation is coming either way - you can fight it, or you can embrace it.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 42s | ||||||
| 2/20/26 | KPIs Dealers Track Incorrectly - Which Ones Really Matter? - #automotive #shorts #dealership | Nick Ruffolo shares which metrics he believes actually matter — ELR, GPP, and RO count — and whether Hours per RO is overrated.Watch the full episode: https://youtu.be/5wVNMGmB6pgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 1m 01s | ||||||
| 2/19/26 | Nick Ruffolo’s Favorite Fixed Ops Technology - #automotive #shorts #dealership | Tech video is Nick’s favorite tool. He tracks every metric to see what’s working — and what’s not.Watch the full episode: https://youtu.be/5wVNMGmB6pgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 49s | ||||||
| 2/18/26 | THIS Is How You Find Great Technicians - #automotive #shorts #dealership | Nick Ruffolo explains why the best technician recruiting strategy is simple: build a great place to work and let word spread.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 59s | ||||||
| 2/17/26 | How to Become a Leader in the Car Business - #automotive #shorts #dealership | Want to lead in the car business? Inspect what you expect. Double-check everything. Write it down. Keep your head on a swivel.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations | 0m 45s | ||||||
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