About this episode

Vanessa Labadie and Christina Pagel discuss the principles of servant leadership and its application in managing a large team at Metro.

Servant leadership gets dismissed as a soft skill. Vanessa Labadie and Christina Pagel run operations for Metro, a pediatric therapy company with 500 employees across 18 locations, and they treat it as a process, not a feeling. In this episode: What servant leadership actually means, and what it isn'tVanessa's "5% rule" for leading people through stressWhy letting your team make decisions builds trust faster than any policyThe real difference between firing someone and "coaching them out"How ...

People in this episode

Host: Will Humphreys

Guests: Vanessa Labadie, Christina Pagel

Topics covered

• servant leadership
• team growth
• trust building
• employee coaching
• stress management

Keywords

• servant leadership
• team growth
• trust
• coaching
• employee management

Mentioned in this episode

Organizations: Metro

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• Will Humphreys on How Virtual Assistants Are Saving PT Practices $20K Per Hire · June 16, 2026 · 44 min

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