353: What Would Lu Do?: Q2 Series | When the Right Thing Gets Hard | Part 2: When You Build the Loop and Your Team Doesn't Close It
About this episode
LuAnn discusses the importance of addressing hard client conversations and the impact of pre-existing standards on problem resolution in business.
Today on Window Treatments for Profit In January, LuAnn gave you the system. The problems-to-be-resolved file. One owner per issue. Consistent communication until the loop is closed. That system works. But only if something else is already in place before the problem arrives. In this episode, LuAnn tells the story of a $15,000 shutter mistake in South Orange, New Jersey, and what her partner Bill did in the moment that turned a costly error into four more rooms of business and a client who trusted Window Works more after the problem than before it. The reason Bill could walk straight into that hard conversation without calling anyone is the lesson. Not the system. The standard that existed before the pressure arrived. LuAnn also turns the mirror directly on the listener. She cannot give you a Window Works story of what happens when you avoid the hard thing, because Window Works did not do that. But you may have that story. And this episode will help you see exactly what it cost you, and what to do so it does not cost you again. This episode is for any window treatment business owner who has ever delayed a hard client conversation and watched a small problem become an expensive…
More episodes of Window Treatments for Profit with LuAnn Nigara
- 352: What Would Lu Do?: Q2 Series | When the Right Thing Gets Hard | Part 1: When a Good Client Pushes Back on Your Price
- 351: What Would Lu Do?: The Gap Between Knowing and Doing: A Q1 Reality Check Before We Go Any Further
- 350: What Would Lu Do?: Part 5- Grow Intentionally, Not Accidentally.
- 349: What Would Lu Do?: Part 4- Remove One Operational Bottleneck That Wastes Time Every Week
- 348: What Would Lu Do?: Part 3- Create a Stable Team That Doesn’t Rely on You
- 347: What Would Lu Do?: Part 2- Shorten the Time Between a Problem and a Decision
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