174: How Hamley’s Turned Retail into an Experience
From Wisdom by WESA by Horse Radio Network
June 4, 2026 · 20 min · Episode 174
About this episode
This episode discusses how Hamley’s Western Store transformed retail into an immersive experience with insights from guest Katrina Eichner.
From attending WESA as a buyer to building a multi-experience western destination, Hamley’s Western Store proves that retail can be immersive, profitable, and community-driven. In this episode, we talk with Katrina Eichner about what happens after WESA and how retailers can turn inventory, events, and experiences into long-term growth. Links: Hosts: Jennifer Hebert, Morgan Nicole Zipperlen Contact: Sophia Jagella, WESA Marketing Specialist Guest: Katrina Eichner from Hamley’s Western Store
People in this episode
Hosts: Jennifer Hebert, Morgan Nicole Zipperlen
Guest: Katrina Eichner
Topics covered
- retail experience
- community-driven business
- long-term growth
- multi-experience destination
- inventory management
Keywords
- Hamley’s
- retail
- WESA
- Katrina Eichner
- western store
- community
- experience
- growth
- inventory
Mentioned in this episode
Organizations: WESA, Hamley’s Western Store
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