Leveraging Tech and AI (With a Compassion) in Workers’ Comp Management

About this episode

The episode discusses the integration of AI in Workers' Compensation case management while emphasizing the importance of human compassion.

With the rise of artificial intelligence, it makes sense to think about the use of AI analytics in Workers’ Compensation case outcome management. What types of tools lead to efficient claim management, including shorter claim durations and better outcomes? Guest Ryan Murphy has spent his career understanding and developing case management systems. As vice president of product at the third-party Workers’ Comp benefits administrator CorVel Corporation, he works with clients and analyzes and develops solutions that remove friction and deliver successful resolutions for clients and work. We’ve come a long way from the days of “snail mail” and faxes. Today’s tech allows case management specialists to incorporate operational efficiency technology and help workers and employers resolve cases and get injured workers back to their lives. But as Murphy explains, tech isn’t a replacement for human communication and compassion, it’s a partnership. Data analysis, data aggregation, and claim summarization can help human case managers reach better conclusions faster. Every industry is being transformed by emerging technologies, Workers’ Comp is no exception. Be a part of the future today. If…

People in this episode

Guest: Ryan Murphy

Topics covered

• artificial intelligence
• workers' compensation
• case management
• technology
• operational efficiency
• human communication

Keywords

• AI analytics
• claim management
• case outcomes
• data analysis
• operational efficiency
• workers' comp

Mentioned in this episode

Organizations: CorVel Corporation

Books & works: A New Approach to Workers’ Comp: Being Nice?

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