Ep. 397: "Ahead by a Century" – AI Ethics, Continuous Learning, and the Future of Facility Management with Lorri Rowlandson of BGIS
About this episode
Lorri Rowlandson discusses AI ethics, continuous learning, and practical innovation in facility management.
Lorri Rowlandson is Senior Vice President, Strategy and Innovation at BGIS where she is a strategic and operational real estate executive with global experience delivering integrated real estate services in a distributed portfolio of diverse assets. Mike Petrusky asks Lorri about her updated perspectives on delivering "practical innovation" in the workplace with a focus on measurable results rather than just ideas or "innovation theater". They explore how AI and automation are rapidly evolving and encourage FM professionals to view change through a variety of lenses including personal productivity, organizational efficiency, and client value creation. Lorri says that leadership and change management, including emotional intelligence and process documentation, are essential skills today when adopting new technologies and optimizing operations. Curiosity, creativity, and problem-solving are more valuable than static knowledge, which is increasingly accessible via AI tools, so Lorri shares how workplace leaders can continuously upskill to prepare for the future. A sense of humor, pop culture references, and staying connected with industry peers contribute to a vibrant and innovative…
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