EP 269 - Why One-Off AI Training Fails (and What to Do Instead)
About this episode
Susan Diaz discusses why one-off AI training fails and offers a roadmap for building sustainable AI capability in organizations.
If your organization ran an "AI 101" lunch-and-learn… and nothing changed after, this episode is for you. Host Susan Diaz explains why one-off workshops create false confidence, how AI literacy is more like learning a language than learning software buttons, and shares a practical roadmap to build sustainable AI capability. Episode summary This episode is for two groups: teams who did a single AI training and still feel behind, and leaders realizing one workshop won't build organizational capability. The core idea is simple: AI adoption isn't a "feature learning" problem. It's a behaviour change problem. Behaviour only sticks when there's a container - cadence, guardrails, and a community of practice that turns curiosity into repeatable habits. Susan breaks down why one-off training fails, what good training looks like (a floor, not a ceiling), and gives a step-by-step plan you can use to design an internal program - even if your rollout already happened and it was messy. Key takeaways One-off AI training creates false confidence. People leave either overconfident (shipping low-quality output) or intimidated (deciding "AI isn't for me"). Neither leads to real adoption. AI…
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