EP 274 The Human OS - AI Adoption With Curiosity, Safety, and Monday Ease ft. Melissa Penton
About this episode
Susan Diaz and Melissa Penton discuss the human aspects of AI adoption and the importance of designing it with a focus on people.
In the final episode of the Podcast-to-Book series, host Susan Diaz sits down with change leader and AI education lead Melissa Penton (Sun Life) for a human-first conversation about what actually makes AI adoption work. They talk productivity vs room-for-life, why one-prompt culture is snake oil, the shift from prompt engineering to context engineering, and the simplest enterprise question that changes everything: "What would make Monday easier for employees?" Episode summary Susan closes out the Podcast-to-Book sprint with a conversation that feels like the point of the whole series: AI isn't a tool problem. It's a people problem disguised as a tool problem. Melissa Penton shares her lens as a long-time change manager working in AI readiness and education inside a large organisation. Her focus isn't faster work. It's making room for what matters - and designing adoption in a way that's safe, honest, and grounded in real human tension points. Together, Susan and Melissa unpack why generic prompting courses aren't enough, why people get hives when they hear words like "workflow" and "agentic," and how leaders can create real change by starting with everyday pain. They also go deep…
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- EP 271 - How to Quantify AI ROI Beyond 'Time Saved'
- EP 270 - From AI Awareness → AI Readiness → AI Adoption with Jennifer Hufnagel
- EP 269 - Why One-Off AI Training Fails (and What to Do Instead)
- EP 268 Women, AI, and 'Hold the Door' Leadership with Chris McMartin
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