About this episode

Kathy Dey discusses the evolving role of processors in mortgage operations and the importance of partnerships in the industry.

Episode 253 Host: Marc Summers (AIME’s Founding President) Guest: Kathy Dey (Director of Operations at Apex Processors) This week’s episode features Kathy Dey, a mortgage operations veteran who started her career in telemarketing at 16 and has since held roles in origination, compliance, underwriting, and processing management. Now leading operations at Apex Processors, Kathy shares her unique perspective on the broker-processor partnership, why contract processing is changing the game for LOs at every production level, and how finding the right “work spouse” can transform your business. Key Takeaways: – Why processors should own the file from submission to CTC, so you can focus on originating. – The importance of personality matching when pairing LO’s with their processors. – How empowering processors through community and training can benefit the entire brokerage. – How trust is built over time and why grace and resolution matter more than perfection. Golden Nugget: “Your processors know just as much, if not more, than you do. Leave the processing to the pros. You originate.” Subscribe to Broker to Broker on YouTube…

People in this episode

Host: Marc Summers

Guest: Kathy Dey

Topics covered

• mortgage operations
• broker-processor partnership
• contract processing
• personality matching
• community training
• trust building

Keywords

• mortgage
• operations
• processing
• loan officers
• brokerage
• community
• trust
• training

Mentioned in this episode

Organizations: Apex Processors, AIME

More episodes of AIME Podcast Network

• Broker Power-Up Podcast: Episode 70 · July 20, 2026 · 26 min
• Broker Power-Up Podcast: Episode 69 · July 13, 2026 · 27 min
• Women’s Mortgage Network Podcast: Episode 26 · July 9, 2026 · 38 min
• Broker Power-Up Podcast: Episode 68 · July 6, 2026 · 39 min
• Broker Power-Up Podcast: Episode 67 · June 29, 2026 · 23 min
• Women’s Mortgage Network Podcast: Episode 25 · June 25, 2026 · 34 min

Explore listener stats, chart rankings, contacts and more on the AIME Podcast Network podcast page.