Business Messaging: Automation, AI and Conversational Commerce with Deepesh Trivedi
About this episode
Deepesh Trivedi discusses the impact of business messaging and AI on customer experience and brand growth.
In this episode of Below the Fold, we sit down with Deepesh Trivedi, CEO of UIB.ai and former Meta & WhatsApp leader, to unpack how business messaging, conversational AI, and WhatsApp marketing are reshaping customer experience and brand growth in 2025. From his 15+ years at Meta, helping scale WhatsApp Business across APAC, to leading UIB.ai’s conversational AI platform, Deepesh shares insider insights on AI-powered messaging, multi-channel commerce, and how brands can win with automation.
People in this episode
Host: Ibrahim Jabri
Guest: Deepesh Trivedi
Topics covered
- business messaging
- conversational AI
- WhatsApp marketing
- customer experience
- brand growth
- automation
Keywords
- business messaging
- conversational AI
- WhatsApp marketing
- customer experience
- automation
- multi-channel commerce
Mentioned in this episode
Organizations: UIB.ai, Meta, WhatsApp
More episodes of Below The Fold - Marketing & Advertising Show
- Why Product Placement Is Underrated in MENA with Sarah Sikander
- What Actually Works in Hospitality Marketing with Majd Fakhry
- The Culture of Being You in Dubai | Saleh Al Breiki
- Video Strategy That Converts in 2025 with Reim El Houni
- Building Lovin Dubai & the Future of Digital Publishing with Richard Fitzgerald (Part 2)
- Building Lovin Dubai & the Future of Digital Publishing with Richard Fitzgerald (Part 1)
Explore listener stats, chart rankings, contacts and more on the Below The Fold - Marketing & Advertising Show podcast page.