#135 - Transforming Bureaucracy into Software Platforms - with Jos De Blok
About this episode
Jos De Blok discusses transforming bureaucracy into software platforms and the principles behind Buurtzorg's success in self-managed organizations.
The name behind one of the world’s largest and most cited self-managed organisations, Jos De Blok, joins us to deep dive into what it truly takes to build complexity-aware systems without bureaucracy. Founder and CEO of Buurtzorg, the Dutch neighbourhood nursing organisation, Jos has built a global reference point for community-based healthcare and self-managed organisations. In this conversation, we explore the philosophies that made Buurtzorg’s success possible - from transforming bureaucracy into software and replacing management layers with trust to the internal practices that enabled it to achieve remarkable KPIs, including a Net Promoter Score of 66% compared to a market average of 4%. Tune in, for this is a powerful exploration of self-management at scale. Is a leader’s job to steer? Jos argues that leadership is about protecting the autonomy that allows people to do their best work. For nearly 20 years, Buurtzorg has stood as a quiet anomaly in an industry defined by regulation, administrative overload, and hierarchical control, and succeeded. From these insights, we explore how steward ownership sustains long-term purpose and what it truly means to build an organisation…
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