SSW Spotlight: Kwik Trip | Built to Last: Creating a Sustainable Knowledge Culture (Session 403)
About this episode
This episode features the team from Kwik Trip discussing their journey in building a sustainable knowledge culture.
In this SSW Spotlight episode of Bytes and Banter, we feature the team from Kwik Trip to explore how they built a sustainable knowledge culture. Supporting over 900 retail locations and campus environments, they share how knowledge moved from a "nice to have" to a critical foundation for service consistency and operational excellence. In this episode, we discuss how they: - Train IT teams to create and use knowledge effectively - Tailor content for different audiences—from call center to Level 3 engineers - Embed knowledge into daily workflows so it becomes second nature This isn’t a finished story—it’s an evolving journey. You’ll hear honest insights into what’s working, what’s changing, and how they keep knowledge fresh, relevant, and actionable. You’ll learn: - The role of a Knowledge Team in driving accountability and consistency - Practical ways to keep knowledge current and embedded in daily operations - How to train teams to write clear, audience-focused content - How knowledge can improve both employee and customer experience Whether you're building a knowledge program from scratch or refining an existing one, this episode offers real-world lessons you can apply right…
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