Stop Shrinking: Take Up Space in Tech Support and Leadership
About this episode
Sarah Caminiti discusses confidence and leadership in tech support roles, emphasizing the importance of taking up space and advocating for oneself.
In this Bonus Episode of Bytes and Banter, Sarah Caminiti joins us for a real talk about confidence, culture, and what it means to take up space—especially in support roles where people are often measured by metrics, credentials, and impossible expectations. We dig into why so many talented professionals hesitate to speak up, how fear-based workplaces train people to shrink, and what leaders can do differently to build teams that actually have room to breathe. Sarah shares her unconventional career path (no degree, a résumé that “doesn’t make sense,” and a leadership journey built on grit), along with practical ways to advocate for yourself—especially in interviews. You’ll also hear a nuanced conversation about remote culture: what we lose when we never meet in person, why assumptions spiral in Slack-heavy environments, and how intentional connection can rebuild trust across teams. Sarah Caminiti is a retention strategist and support leader known for bringing clarity, honesty, and operational depth to the customer experience world. As the creator of the CX Roundtable, she helps teams rethink how they build, lead, and scale support—grounding every conversation in real data, human…
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