CSTG 254: Call Centers Are Your Hidden Revenue Machine with Tyson Chen
From Can't Stop the Growth by Chad Peterman
April 28, 2026 · 38 min
About this episode
Chad Peterman discusses with Tyson Chen how call centers can be transformed into revenue drivers for home service companies.
Most home service companies still treat the call center like an expense. That is a mistake. In this episode of Can't Stop the Growth , Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had. This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door. Additional Resources: Connect with Tyson Chen Learn more about Avoca Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center is not overhead Know your real booking rate After-hours is a major revenue leak Missed calls reveal bigger operational problems Coaching needs more than a few sampled…
People in this episode
Host: Chad Peterman
Guest: Tyson Chen
Topics covered
- call centers
- revenue generation
- home service companies
- HVAC
- plumbing
- lead management
Keywords
- call center
- revenue driver
- booking rate
- missed opportunities
- coaching
- membership conversion
- operations alignment
Mentioned in this episode
Organizations: Avoca, PeopleForward Network
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