Can't Stop the Growth

What if one of the biggest legends in home services wasn't done yet? In this episode of To The Point - Home Services Podcast, Chris sits down with Paul Kelly, the man who scaled Parker & Sons from $7M to $250M, to dig into why he's back in the game. From exotic dancing jokes to deep industry insights, this episode brings both laughs and leadership gold. Paul unveils Raising GOATS, his exclusive new initiative to mentor the next generation of high-performing home service business owners. It's not a class. It's not just coaching. It's a full-on movement to cultivate the Greatest of All Time in HVAC, plumbing, and electrical. Chris and Paul explore what really sets GOATs apart: elite-level implementation, simplicity in strategy, and learning to think differently. If you're leading a $3M+ business and hungry to scale, this episode might just change your mindset, and your trajectory. Additional Resources: Listen to To the Point, wherever you get your podcasts! Learn more about To the Point and RYNO Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Think differently to lead effectively and scale faster Simplicity is the ultimate strategy for implementation Surround yourself with GOATs to become one Great leadership starts with clarity and curiosity Implementation > Information. Do the work

Andrew Hasty, COO at Peterman Brothers, challenges HVAC, plumbing, and electrical leaders to stop using the word "premium" as a label and start treating it as a daily standard. If pricing, marketing, and wrapped trucks all scream premium, but leadership behavior, culture, and follow-through do not match, that is not just a soft issue. It is a full-blown business identity crisis. Andrew reframes what "premium" actually means in a home service company: how your leaders talk, how they handle conflict, whether they walk past sloppy trucks, tolerate gossip, or avoid hard conversations. Listeners hear why inconsistency is expensive, why gossip is "fun" but toxic, and how every one-on-one conversation, Slack message, or branch visit becomes a brushstroke on the picture of the brand. For owners, GMs, and managers in the trades, this episode is a direct call-out: premium cannot just be demanded from technicians in the field. Leadership must model the premium first in how standards are set, how wins are celebrated, how accountability is handled, and how people are cared for. Commit to consistent, above-the-line behavior, join The Arena now: https://cantstopthegrowth.com/ Additional Resources: Learn more about the Peterman Brothers Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Premium is lived, not priced Your rates can be premium only if leadership behavior and culture feel premium to the team and the customer. Leaders set the true standard Trucks, installs, and communication all follow the level of ownership and consistency modeled by leaders. What you allow becomes normal Ignoring gossip, sloppiness, or excuses silently tells the team that mediocrity is acceptable. Gossip destroys a premium brand Gossip and blame culture erode trust, clarity, and the identity you are trying to build. Consistency makes excellence "boring." When coaching, standards, and follow-through are consistent, high performance becomes predictable instead of dramatic.

What would it change in a trades business if the sales team stopped waiting on leads and started owning the pipeline? In this episode, Jordan White tells Chad Peterman how he moved to Nashville with a beat-up truck, slept on a kid's couch, and built a high-end roofing company that grew from $2M to just over $20M in four years, almost entirely off door-to-door hustle. Jordan breaks down how he and his partner built a visionary/integrator partnership, fed the business first instead of chasing early distributions, and created a culture where clean-cut, young hustlers can make multiple six figures by knocking on doors in affluent neighborhoods. The conversation connects directly to HVAC, plumbing, electrical, and other home service leaders who are tired of blaming "the market" or "this generation" and are ready to build a scoreboard-driven, people-first sales culture instead. If you lead a trades business and want a place to work on your leadership, culture, and growth strategy with other owners who get it, get plugged into The Arena, the private community built for home service leaders who refuse to coast. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Connect with Jordan White on LinkedIn Learn more about SeekOne Roofing Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: From top sales rep to founder – how Jordan left a "safe" high-commission role to launch a roofing company in a brand-new market. Visionary and integrator for trades growth – how he and his partner split roles so the business isn't dependent on one person. Reinvesting profits to scale revenue – why they let the business eat first and delayed big distributions past $10M and $20M. Building a door-to-door sales machine – the recruiting, training, and culture that turns hungry talent into "shark" closers. Scorecards, KPIs, and accountability – how tracking numbers removes drama from coaching and drives higher sales performance. Marketing and builder partnerships for recurring revenue – how retail marketing and custom homebuilder relationships create predictable, long-term growth.

If your team keeps missing the mark even though the numbers "look fine," this one is for you. In this episode, Chad Peterman breaks down the fifth dysfunction of a team, inattention to results, and explains why so many HVAC, plumbing, and home service companies stall out even with strong individual performers. Using real examples from the field and a few sports stories, Chad shows how focusing on the company scoreboard, not just personal stats, transforms culture and performance. If you are leading an HVAC, plumbing, electrical, or other home service team and you are tired of silos, blame, and inconsistent results, this episode will help you build a culture of accountability where everyone owns the win. Chad unpacks how to coach the process instead of just chasing numbers, how to use one-on-ones to create breakthrough growth, and how to reframe close rates and average tickets so your team understands the opportunity in front of them. Additional Resources: Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: One scoreboard matters more than any individual win. Bad process with good results is a time bomb. Accountability is caring enough not to let people slip. Real change happens in consistent one-on-ones. Leaders own every result the team produces.

If dispatch still owns your day, this one is for you. In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab. If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Connect with George on LinkedIn Learn more about Probook Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why dispatch is the "hardest problem" and the best starting point for AI in the trades How to build batting orders that balance flips, close rates, and real dollars per call A simple framework for moving away from rigid time windows without destroying the customer experience How to handle reschedules earlier, with less drama and better scripting Why tools like ProBook can't fix a business that doesn't already know its numbers

We're hitting "replay" and raising a mug of cocoa! ☕️🎄 Each year, our PeopleForward Network team takes a full holiday break to rest, be with our people, and come back recharged for the new year. So this week, instead of a brand-new episode, we're sharing one of our all-time favorite conversations for you to enjoy again. Curl up, press play, and soak in the inspiration while you enjoy your own holiday downtime. Thanks for listening and letting this show be part of your year. We're excited to keep growing with you in the new one. What if the fastest way to grow your team... is to stop hiring? 🤯 Chad takes us behind the curtain of what real explosive growth looks like. Not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀 He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership. Listen in as Chad reminds everyone: real growth starts with us. Let's build something, and someone, worth multiplying. 💥 Additional Resources: Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Multiplying leaders drives lasting growth, adding people alone won't scale impact. Growth fails without structure: KPIs, training, and clear paths are essential. Strong leadership starts with personal discipline and daily habits. Empower top performers to mentor others and spread leadership. True leadership creates lasting influence and a people-first legacy.

Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of "meeting after the meeting." Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss. In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day. Chad unpacks how purpose, simple scoreboards, and better one on ones can transform "gray area" into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number. Ready to build a more committed, high-performing team inside your shop? Join The Arena, Chad Peterman's coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - https://cantstopthegrowth.com/ Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in. Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support. Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like. Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office. Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets. One on ones build commitment: use individual meetings to connect goals, performance, and support for each person. Leaders remove friction: the main job of leadership is making the field's hard job easier so they can serve customers better.