Episode 266 - Building Shop Efficiency and Team Culture with Greg Miller of Figs Auto Repair

Episode 266 - Building Shop Efficiency and Team Culture with Greg Miller of Figs Auto Repair

From Changing The Industry Podcast by David Roman & Lucas Underwood

April 27, 2026 · 1h 14m · Episode 266

About this episode

David and Greg discuss shop ownership, efficiency, and staffing challenges in the auto repair industry.

Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free. Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Greg dive into the realities of shop ownership, growth, and staffing challenges in the auto repair industry. Greg shares his journey from IT business owner to owner of Figs Auto Repair in Charlotte, highlighting the importance of adapting processes for efficiency and using tools like Shop-Ware. The conversation also covers practical hiring lessons, including the need to hire and fire quickly and the value of connecting technicians with the…

People in this episode

Host: David Roman

Guest: Greg Miller

Topics covered

  • shop efficiency
  • team culture
  • auto repair industry
  • staffing challenges
  • business growth
  • hiring lessons

Keywords

  • shop efficiency
  • team culture
  • auto repair
  • hiring
  • business growth
  • staffing challenges

Sponsors

Shop-Ware, PartsTech, Shop Marketing Pros

Mentioned in this episode

Organizations: Figs Auto Repair, Shop-Ware, PartsTech, Shop Marketing Pros

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