
Episode 266 - Building Shop Efficiency and Team Culture with Greg Miller of Figs Auto Repair
From Changing The Industry Podcast by David Roman & Lucas Underwood
April 27, 2026 · 1h 14m · Episode 266
About this episode
David and Greg discuss shop ownership, efficiency, and staffing challenges in the auto repair industry.
Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free. Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Greg dive into the realities of shop ownership, growth, and staffing challenges in the auto repair industry. Greg shares his journey from IT business owner to owner of Figs Auto Repair in Charlotte, highlighting the importance of adapting processes for efficiency and using tools like Shop-Ware. The conversation also covers practical hiring lessons, including the need to hire and fire quickly and the value of connecting technicians with the…
People in this episode
Host: David Roman
Guest: Greg Miller
Topics covered
- shop efficiency
- team culture
- auto repair industry
- staffing challenges
- business growth
- hiring lessons
Keywords
- shop efficiency
- team culture
- auto repair
- hiring
- business growth
- staffing challenges
Sponsors
Shop-Ware, PartsTech, Shop Marketing Pros
Mentioned in this episode
Organizations: Figs Auto Repair, Shop-Ware, PartsTech, Shop Marketing Pros
More episodes of Changing The Industry Podcast
- Episode 272 - Mentoring the Next Generation of Techs with Luke Murray and Charles Burke of Worldpac · June 8, 2026 · 48 min
- Episode 271 - Training New Technicians and Building a Lasting Automotive Business With Charles Mitchell · June 1, 2026 · 1h 7m
- Episode 270 - Overcoming Shop Owner Struggles: Hiring, Training, and Shop Management With Shaun Tipton · May 25, 2026 · 1h 6m
- Episode 269 - Lessons Learned From Custom Car Builds and Business Ownership With Sunny Massera · May 18, 2026 · 1h 4m
- Bonus Episode - Handling Customer Complaints and Raising Industry Standards in Auto Repair · May 14, 2026 · 46 min
- Episode 268 - Mastering Shop Management and Technician Relations in Today’s Auto Industry · May 11, 2026 · 1h 20m
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