How To Make Customer Success a Growth Engine - with Adam Kosky

About this episode

The episode discusses how customer success is evolving into a growth driver with insights from Adam Kosky.

In this episode of Coffee with Curtis , Robert is joined by Adam Kosky—an ex-Meta, ex-Spotify seasoned customer success leader—to explore how CS is evolving from a support function into a true driver of growth. They dive into how AI is reshaping CS, the power of storytelling, and why aligning sales and success teams is critical. From building community to launching client-facing podcasts, this episode is packed with fresh takes on turning customer success into your company's unfair advantage.

People in this episode

Host: Robert Curtis

Guest: Adam Kosky

Topics covered

• customer success
• growth strategies
• AI in customer success
• storytelling
• sales alignment
• community building
• client-facing podcasts

Keywords

• customer success
• growth engine
• AI
• storytelling
• sales teams
• community
• podcasts

Mentioned in this episode

Organizations: Meta, Spotify

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