Are You Getting Your Piece of the Customer-Pay Pie?

About this episode

Rich Harrison discusses the increase in customer-pay work and how shop owners can adapt to this trend.

More drivers these days are choosing to pay out of pocket instead of filing an insurance claim. At FenderBender, we know of some shop owners reporting as much as a 30 percent increase in customer-pay work. In today’s episode, Rich Harrison, CEO of MSO CollisionRight, explains the reasons for this shift, how this evolution creates both pressure and opportunity, and how shop owners and operators can adjust to this new paradigm, including offering easy financing options.

People in this episode

Guest: Rich Harrison

Topics covered

• customer-pay work
• insurance claims
• shop owner strategies
• financing options
• market trends

Keywords

• customer-pay pie
• insurance claim
• 30 percent increase
• pressure and opportunity
• easy financing options

Mentioned in this episode

Products: MSO CollisionRight

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