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From 13 epsHosts
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Recent episodes
Drive More Customers to Your Collision Repair Shop
Jun 23, 2026
19m 53s
GM Enhances Collision Assistance Tool
Jun 9, 2026
12m 02s
Changing Lives with NABC
May 26, 2026
15m 10s
The Plastic Repair Decision
May 12, 2026
24m 30s
Helping Close the Technical Gap with BackBay Estimator
Apr 14, 2026
30m 30s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/23/26 | ![]() Drive More Customers to Your Collision Repair Shop | As more customers turn to AI chatbots and search engine reviews to decide where to bring their car after an accident, if your shop doesn’t have a strong digital brand, you’ve lost a customer before they’ve even had a chance to walk through your door. In our July case study in the magazine, Noah Brown interviewed Megan Fulkerson, founder of 3P Marketing, on how to build a strong online presence and attract more customers. In today’s episode, Megan and host and FenderBender Editor-in-Chief Jay Sicht expand on why marketing needs to be a priority for your business. For more information on 3P Marketing's services, visit 3Pmarketing.com. | 19m 53s | ||||||
| 6/9/26 | ![]() GM Enhances Collision Assistance Tool✨ | collision assistanceautomotive technology+3 | Brian Wakefield | General MotorsGM Collision Repair Network | — | collision assistanceGeneral Motors+3 | — | 12m 02s | |
| 5/26/26 | ![]() Changing Lives with NABC✨ | auto body industrycommunity programs+3 | Debby Robinson | National Auto Body CouncilRecycled Rides+3 | — | NABCauto body+3 | — | 15m 10s | |
| 5/12/26 | ![]() The Plastic Repair Decision✨ | plastic repairautomotive parts+3 | Frank Phillips Jr. | 4Plastic | — | plastic repairautomotive+3 | — | 24m 30s | |
| 4/14/26 | ![]() Helping Close the Technical Gap with BackBay Estimator✨ | collision repairtechnical training+3 | Jason Bartanen | BackBay EstimatorCollision ProAssist's+3 | — | BackBay Estimatorcollision repair industry+3 | — | 30m 30s | |
| 4/7/26 | ![]() Give Up What You Don't Need✨ | leadershippersonal growth+3 | Mike JonesLouie Sharp | Endeavor to DiscoverEndeavor B2B’s+2 | Chicago | self-worthinternal narrative+5 | — | 29m 09s | |
| 3/24/26 | ![]() Collision Repair's Compliance Burden✨ | compliancesafety regulations+3 | Wayne Curtis | KPACollision Repair's | — | safety managementhuman resources+3 | — | 25m 51s | |
| 3/17/26 | ![]() Fearless to Courageous✨ | entrepreneurshipleadership+3 | — | Fearless to Courageous | — | 14 stores10 sold+8 | — | 28m 22s | |
| 3/10/26 | ![]() Empowering Excellence with WIN✨ | women in businesscollision repair+3 | Blair WombleNicole Carpenter | Caliber CollisionVIVE Collision+3 | TucsonArizona | Empowering ExcellenceWIN Conference+3 | — | 17m 26s | |
| 2/24/26 | ![]() Are You Getting Your Piece of the Customer-Pay Pie?✨ | customer-pay workinsurance claims+3 | Rich Harrison | MSO CollisionRightFenderBender | — | customer-pay pieinsurance claim+3 | — | 24m 33s | |
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| 2/10/26 | ![]() Safety Inspections and Collision Vision✨ | safety inspectionscollision repair+3 | Gerry RosenbarkerTyler Foote+2 | Collision VisionOEM+2 | — | restraint systemssteering gear+3 | — | 44m 10s | |
| 2/3/26 | ![]() Fight Forward✨ | personal growthleadership+3 | Mike JonesChris Jones | Endeavor to DiscoverEndeavor Business Media+1 | — | mindset shiftfighting forward+3 | — | 27m 42s | |
| 1/27/26 | ![]() Independents: Change What You Can Control in 2026✨ | customer experienceindependent shops+3 | Dave Luehr | Elite Body Shop Solutionsbodyshopassessment.com+2 | — | transformational approachunique selling propositions+4 | — | 31m 37s | |
| 1/20/26 | ![]() How Independents Can Win in 2026✨ | independent collision repairbusiness strategy+3 | Dave Luehr | Elite Body Shop Solutionsthe CollisionCast | — | Positivity Summitcustomer-pay work+3 | — | 37m 47s | |
| 12/23/25 | ![]() Skilled Labor in the Collision Repair Industry | What's the state of the labor shortage in the collision repair industry, and what are some strategies for recruiting and retention? Crash Champions Founder and CEO Matt Ebert joins the CollisionCast to talk about how more young people are choosing skilled trades careers over traditional college educations, how the company's Skills Training Education Program apprenticeship is designed to get a technician standing on his or her own after a year, and more. | 27m 32s | ||||||
| 12/16/25 | ![]() Mind Your Business | In this Endeavor to Discover special episode of CollisionCast, Endeavor B2B's Chris Messer and Discover Leadership's Mike Jones dive into why your mindset — not your skill set — determines the trajectory of your business. From the power of surrounding yourself with the right people to embracing change in a fast-moving industry, this episode challenges shop owners and leaders to elevate their awareness, rethink their environment, and commit to becoming an even better version of themselves. If you want to shift from fixed to growth mindset — and inspire your team to do the same — this conversation is your starting point. | 16m 31s | ||||||
| 12/9/25 | ![]() Toxic Teams Don’t Fix Themselves: Toxic Leadership and Team Conflict in Collision Repair | Do you have a toxic team, or does your shop have a family atmosphere? Today, we’re talking about toxic leadership and team conflict in collision repair. Dr. Paul White, co-author of The 5 Languages of Appreciation in the Workplace, joins the CollisionCast with speaker and coach Sheryl Driggers of Collision Advice, who's also a former collision repair shop owner, for real talk about tough people, team friction, and how to fix the things that slow your shop down. Get in touch with Dr. White at https://drpaulwhite.com and Sheryl at sheryl@collisionadvice.com. And be sure to check out the previous episode with Dr. White and Sheryl on Busted Myths: What Leaders Get Wrong About Showing Appreciation. | 26m 10s | ||||||
| 11/25/25 | ![]() I-CAR's Kyle Thompson on Developing Talent for Today and Tomorrow | I-CAR President and CEO Kyle Thompson joins the CollisionCast to highlight the organization's focus on talent development. Highlights of this year include the rollout of the I-CAR Academy and Registered Apprentice Program, plus the organization's strong partnerships with ASE, CREF, the Collision Career Institute, and WrenchWay. Hear how these collaborations act as “force multipliers” to help address the technician shortage by aligning resources and modernizing training. And learn how I-CAR is adapting to differing learning methods in part by introducing mixed-reality and virtual-reality courses, is focused on growing Gold Class participation, accelerating technical-training updates, and deepening OEM engagement so that shops are prepared to repair the newest vehicles safely and correctly. | 22m 32s | ||||||
| 11/11/25 | ![]() Busted Myths: What Leaders Get Wrong About Showing Appreciation | Boost productivity, reduce turnover, and elevate morale by mastering one overlooked leadership skill: showing appreciation. Dr. Paul White, co-author of The 5 Languages of Appreciation in the Workplace, joins the CollisionCast with speaker and coach Sheryl Driggers of Collision Advice, who's also a former collision repair shop owner, to talk about how misconceptions could be hurting your retention, morale, and results. Get in touch with Dr. White at https://drpaulwhite.com and Sheryl at sheryl@collisionadvice.com. | 22m 50s | ||||||
| 11/4/25 | ![]() Focus on the Outcome | In business, conflict is inevitable, whether it’s from customers or your staff. As Mike Jones, founder and president of Discover Leadership, points out, conflict often arises because people operate from their own “belief systems.”In this special episode, Mike joins Chris Messer, executive vice president of EndeavorB2B’s vehicle service and repair group, and Randy O’Connor, owner of Dealer to Dealer (D2D) Development Group, to talk about exploring the power of outcome-based leadership rooted in commitment, integrity, and personal accountability. | 25m 20s | ||||||
| 10/14/25 | ![]() 'Required': Ford Motor Co. Updates its Position Statements | In this episode, we’ll be talking with Andrew McInnes, FCSD, Collision & Global Brand Protection Manager, Ford Motor Company, about how the OEM recently updated its position statements for all Ford and Lincoln vehicles from 1996 and later to include a powerful word change to “required,” and the reasons for that change. For more information and the links to those position statements, go to: https://www.fenderbender.com/55321726. | 11m 35s | ||||||
| 10/7/25 | ![]() An 'I Will' Attitude is the Only Attitude | Do you have an “I can” attitude…or an “I will” one? You may recall the protagonist in the children’s book “The Little Engine That Could” overcoming a seemingly impossible task. But according to Mike Jones, president and master trainer at Discover Leadership, “I can” is a statement only of potential. And saying, “I will try” can set oneself up with an excuse for failure. In this special CollisionCast episode, listen to Jones’ conversation with Chris Messer, executive vice president of EndeavorB2B’s Transportation Group, to see how you can change to an “I will” attitude. | 21m 10s | ||||||
| 9/30/25 | ![]() Fake Parts Can Have Real Consequences | Last year, U.S. Customs and Border Protection seized over 211,000 counterfeit auto parts, a whopping doubling from the number seized the previous year. This issue goes beyond selling an unlicensed copy of an emblem. NHTSA identified five known cases of death or serious injury in 2023 and 2024 in which the vehicle was equipped with a defective counterfeit air bag. In this episode, Bob Stewart, president of the Automotive Anti-Counterfeiting Council and also aftermarket service support and brand protection manager at General Motors, joins CollisionCast to talk about the problem and how collision repairers can help identify these counterfeit parts. To learn more or report a suspect part, go to: GM Resource Website: https://www.gmparts.com/counterfeit-parts A2C2 Website: https://www.a2c2.com/ | 16m 35s | ||||||
| 9/16/25 | ![]() Mark Allen Talks About Audi's New Roadside Events Platform | Owners of late-model Audis can better find your Audi Authorized shop with the OEM's latest offering. Mark Allen, manager of collision equipment and EV after sales service at Audi of America, joins the CollisionCast to talk about the Audi Roadside Events Platform, a telematics-based roadside assistance and collision notification platform available in all Audi vehicles from 2016 and newer. It's designed to increase brand loyalty and help drive business to Audi Authorized Collision Repair shops. | 28m 55s | ||||||
| 9/9/25 | ![]() Lead from the Front Lines | Leadership isn’t just for those with a title. Every team member has a leadership role. Whether you're a manager or a technician, success comes from shared vision, ownership, and consistent action. Great cultures are built intentionally by people who lead from the front, together. Everyone, regardless of their role, has the power (and responsibility) to lead by example. In this special episode of CollisionCast, Chris Messer, executive vice president of EndeavorB2B’s Transportation Group and Mike Jones, president and master trainer at Discover Leadership, discuss being the standard instead of just setting one. | 23m 01s | ||||||
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