Check in on AI: The true measure of success for AI initiatives

From Content Operations by Scriptorium - The Content Strategy Experts

February 16, 2026 · 32 min

About this episode

Sarah O’Keefe and Alan Pringle discuss the transformation of content delivery through AI and the importance of human governance in measuring AI success.

In this episode, Sarah O’Keefe and Alan Pringle explore how AI transforms content delivery from static documents into dynamic, consumer-driven experiences. However, the need for human-led governance is critical, and Sarah and Alan explore issues of accuracy, accountability, governance, and more. They challenge organizations to define AI success by its ability to deliver accurate, high-impact outcomes for the end user. Sarah O’Keefe: The metrics that are being used to measure the success of AI are all wrong. We should be measuring the success of various AI efforts based on, “Are people getting what they need? Are they having a successful outcome with whatever it is that they’re trying to do?” The metric we actually seem to be using is, “What percentage of your workflow is using AI? How many people can we get rid of because we’re automating everything with AI?” It’s the wrong metric. The question is, how good are the outcomes? Related links: Sarah O’Keefe: AI and content: Avoiding disaster Sarah O’Keefe: AI and accountability Alan Pringle: Structured content: a backbone for AI success Questions for Sarah and Alan? Register for our upcoming…

People in this episode

Host: Sarah O’Keefe

Guest: Alan Pringle

Topics covered

AI transformation
content delivery
human-led governance
accuracy
accountability
AI success metrics

Keywords

AI
content delivery
governance

Mentioned in this episode

Organizations: Scriptorium