Tool selection and the unpredictable variable

From Content Operations by Scriptorium - The Content Strategy Experts

June 1, 2026 · 42 min

About this episode

The episode discusses the complexities of selecting documentation tools and the evolving role of technology and people in the process.

How do you really choose the right documentation tool? In this podcast episode, Sarah O’Keefe (Scriptorium) talks with Paweł Kowaluk and Michał Skowron (Guidewire Software) about building a successful tool selection process, the realities of docs as code, and what happens when the technology becomes the unpredictable variable. Paweł Kowaluk: It’s funny how programming used to be deterministic, and it was the people who were messy. We always knew that people are going to be whimsical and maybe harder to rein in, but the technology is going to be predictable. Whereas now, technology is not predictable anymore, and you give it a prompt and you hope it’s going to do what you want. You adjust the system prompts and change the weight of things which are retrieved versus metadata, et cetera, and it doesn’t always work the way you expect it to. Sarah O’Keefe: And now the people are being asked to be the deterministic layer, right? To be the QA on top of the AI. Paweł Kowaluk: That’s actually very insightful. I like that. That is true. The human in the loop or whatever you call it, that’s supposed to be the voice of reason. Related links…

People in this episode

Host: Sarah O’Keefe

Guests: Paweł Kowaluk, Michał Skowron

Topics covered

tool selection
documentation tools
docs as code
technology unpredictability
content strategy

Keywords

documentation tool
tool selection process
docs as code
technology unpredictability
content lifecycle

Mentioned in this episode

Organizations: Guidewire Software, Scriptorium