About this episode

This episode discusses how to create exceptional customer experiences that turn customers into loyal superfans.

In a sea of sameness, cultivating an exceptional customer experience can turn your customers into loyal superfans. Hosted by: Jeff Lenard About our Guest: Brittany Hodak, Customer Experience Expert Brittany is an award-winning author, entrepreneur and customer experience expert who helps businesses turn customers into superfans. When her debut book, Creating Superfans, was released, Forbes declared: "If you have customers, you need this book. Period."

People in this episode

Host: Jeff Lenard

Guest: Brittany Hodak

Topics covered

• customer experience
• loyalty
• superfans
• business strategy
• marketing

Keywords

• customer experience
• superfans
• loyalty
• Brittany Hodak
• Creating Superfans

Mentioned in this episode

Organizations: Forbes

Books & works: Creating Superfans

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