CXOutsourcers 2026 - Voices From The Conference

About this episode

This episode features insights and comments from delegates at the CXOutsourcers Mindshare event in Ottawa, Canada.

The annual CXOutsourcers Mindshare event took place in Ottawa, Canada, earlier in May 2026 (May 18-20). Peter Ryan took a microphone onto the conference floor to capture ideas and comments from the delegates in Canada for this CX-focused event. https://cxoutsourcers.com/ In this episode of CX Files you will hear comments from: Sean Duncombe - COO, Neuroframe (USA) https://www.linkedin.com/in/seanduncombe/ Nathalie Siphengphet - CMO and VP Strategy, NQX (Canada) https://www.linkedin.com/in/nathaliesiphengphet/ Yanique Grant - Chief CX Specialist, ElevateCX (USA) https://www.linkedin.com/in/yaniquewagrantcx/ Seandette Wiltshire - Founder, The Contact Hub (Barbados) https://www.linkedin.com/in/seandette/ Dave Rumble - various roles including Director and Chair Maistro Group and board advisor to NDH Group (UK) https://www.linkedin.com/in/david-rumble-4a4a09b/ Krzysztof Herdzik - Co-founder and Chief Expert, Nalu Experts (Poland) https://www.linkedin.com/in/krzysztofherdzik/ Fauad Nasir - CEO and Founder, EmpireOne BPO (Canada) https://www.linkedin.com/in/fauad-nasir/ Anna Yotova - Head of Innovation and co-founder, CALLBOXS (Bulgaria)…

People in this episode

Host: Peter Ryan

Guests: Sean Duncombe, Nathalie Siphengphet, Yanique Grant, Seandette Wiltshire, Dave Rumble, Krzysztof Herdzik, Fauad Nasir, Anna Yotova, Veronica Richards, Faye Joubert, Terez Rijkenberg

Topics covered

• CX Outsourcing
• Conference Insights
• Customer Experience
• Industry Trends
• Networking

Keywords

• CX Outsourcing
• Customer Experience
• Conference
• Networking
• Industry Experts

Mentioned in this episode

Places: Ottawa, Canada

More episodes of CX Files

• Guillaume Luccisano - Yuma AI - The Great CX Reset: Why BPOs May Need a New Business Model · June 11, 2026 · 38 min
• David Rickard - Everest Group - Elevate Ethiopia · June 4, 2026 · 25 min
• Jonas Berggren - Transcom - What Makes Customers Love A Brand? · May 21, 2026 · 35 min
• Stephanie Reeves Millner - Designing CX For Sales and Revenue · May 14, 2026 · 28 min
• Andrew Hall - Ethenta - Enterprise Agentic AI Transformation · May 7, 2026 · 40 min
• Nathan Muniz - 247Secretary.com - Raw, unpolished BPO content outperforms glossy marketing · April 30, 2026 · 23 min