CX Files
by Mark Hillary and Peter Ryan
Is this your podcast?Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇮🇱IL · Management#199500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
150 to 900🎙 Daily cadence·418 episodes·Last published 1mo ago - Monthly Reach
Unique listeners across all episodes (30 days)
500 to 3K🇮🇱100% - Active Followers
Loyal subscribers who consistently listen
150 to 900
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 21 epsHosts
Recent guests
Recent episodes
Jessica Pleffken and Ana Marvulle - P&M Marketing - No One Outsources to a Company They've Never Heard Of
Jul 16, 2026
44m 52s
Tugs and Adrian Smith - ATAC Global CX - Proof, Not Promises: Certifying the Remote Contact Center Agent
Jul 9, 2026
24m 47s
Muhammad Yahya Patel - Huntress - Cybersecurity Is Now a CX Problem
Jul 2, 2026
27m 17s
Donald Berryman - ProfectusCX - The Future For The Enterprise-BPO Relationship
Jun 25, 2026
31m 37s
Lara Klick - Klick Advisors - Why Patient Feedback Rarely Leads to Better Care
Jun 18, 2026
34m 54s
Social Links & Contact
Official channels & resources
Official Website
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 7/16/26 | marketingsales+4 | Jessica PleffkenAna Marvulle | ChatGPTClaude+2 | São Paulo | BPOCX+4 | — | 44m 52s | ||
| 7/9/26 | remote contact centercertification+3 | Tugs SmithAdrian Smith | ATAC Global CX | Oshawa, Ontario | remote service agentcustomer interactions+3 | — | 24m 47s | ||
| 7/2/26 | cybersecuritycustomer experience+4 | Muhammad Yahya Patel | HuntressIBM | BlackburnUK | cybersecuritycustomer experience+5 | — | 27m 17s | ||
| 6/25/26 | enterprise-BPO relationshipAI technology+4 | Donald Berryman | ProfectusCXBain+2 | Florida | BPOAI+5 | — | 31m 37s | ||
| 6/18/26 | patient feedbackhealthcare+4 | Lara Klick | Klick Advisors LLCSimple Doesn't Mean Easy | Tampa Bay, Florida, USA | patient experiencehealthcare feedback+3 | — | 34m 54s | ||
| 6/11/26 | BPO industryAI impact+4 | Guillaume Luccisano | Yuma AI | — | BPOAI+5 | — | 37m 35s | ||
| 6/4/26 | outsourcingBPO+5 | David Rickard | Everest Group | Ethiopia | EthiopiaBPO+5 | — | 25m 00s | ||
| 5/28/26 | CX OutsourcingConference Insights+3 | Sean DuncombeNathalie Siphengphet+9 | — | Ottawa, Canada | CX OutsourcingCustomer Experience+3 | — | 28m 19s | ||
| 5/21/26 | customer loyaltybrand love+3 | Jonas Berggren | iPhoneLego+3 | — | customer lovebrand loyalty+3 | — | 34m 41s | ||
| 5/14/26 | customer experiencerevenue generation+4 | Stephanie Reeves Millner | TP | Phoenix, Arizona, USA | customer experiencerevenue generation+5 | — | 27m 42s | ||
| 5/7/26 | Agentic AICX transformation+4 | Andrew Hall | DREAMEthenta+1 | Portugal | Agentic AICX+5 | — | 39m 35s | ||
| 4/30/26 | BPOmarketing strategy+4 | Nathan Muniz | 247Secretary.comChatGPT | FloridaPhilippines | BPO247Secretary+5 | — | 22m 48s | ||
| 4/23/26 | BPO stabilityBusiness Process Outsourcing+4 | Gary Slade | TP EMEA | — | BPOstability+5 | — | 25m 09s | ||
| 4/16/26 | customer experiencebusiness expansion+4 | Sarah Leff | Interact CC | Eastern CapeSouth Africa+2 | customer experienceEastern Cape+4 | — | 23m 01s | ||
| 4/9/26 | Customer ExperienceBusiness Process Outsourcing+4 | Chris Chance | CCI GlobalOutsourcing Alliance of Kenya+4 | East AfricaKenya+2 | Customer ExperienceBPO+6 | — | 24m 23s | ||
| 4/2/26 | customer ragecustomer experience+4 | Steve Sullivan | Channel Doctors | Bournemouth | customer rageCX+6 | — | 31m 52s | ||
| 3/26/26 | customer feedbackcustomer experience+3 | Melanie Disse | Melanie Disse Consulting | Auckland, New Zealand | customer feedbackCX+5 | — | 29m 20s | ||
| 3/19/26 | customer serviceWhatsApp+3 | Gareth Bray | Premier CXMeta | BrazilIndia+1 | WhatsAppcustomer engagement+5 | — | 28m 49s | ||
| 3/12/26 | CCW conferencecustomer experience+3 | Monika Röhr-ŁukasikHumphrey Davies+4 | AxendiBPO Search+4 | Berlin | CCW 2026customer experience+4 | — | 21m 56s | ||
| 3/5/26 | customer experienceCX events+4 | Michel Stevens | CXM AcademygoCX | AntwerpBelbium | CX eventscustomer experience+5 | — | 26m 04s | ||
| 2/26/26 | AI in translationmultilingual customer experience+3 | Roger Barlow | LATAM Translations | São PauloBrazil | AItranslation+5 | — | 23m 14s |
Showing 21 of 21
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Chart history for CX Files
Peaked at #199 in IL, currently #199 in IL.
| Market | Genre | Peak | Current | Trend |
|---|---|---|---|---|
| IL | — | #199 | #199 | — |
Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.