Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇧🇷BR · Management#1571K to 10K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
300 to 3K🎙 Daily cadence·418 episodes·Last published 2w ago - Monthly Reach
Unique listeners across all episodes (30 days)
1K to 10K🇧🇷100% - Active Followers
Loyal subscribers who consistently listen
400 to 4K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 16 epsHosts
Recent guests
Recent episodes
Guillaume Luccisano - Yuma AI - The Great CX Reset: Why BPOs May Need a New Business Model
Jun 11, 2026
37m 35s
David Rickard - Everest Group - Elevate Ethiopia
Jun 4, 2026
25m 00s
CXOutsourcers 2026 - Voices From The Conference
May 28, 2026
28m 19s
Jonas Berggren - Transcom - What Makes Customers Love A Brand?
May 21, 2026
34m 41s
Stephanie Reeves Millner - Designing CX For Sales and Revenue
May 14, 2026
27m 42s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/11/26 |  Guillaume Luccisano - Yuma AI - The Great CX Reset: Why BPOs May Need a New Business Model✨ | BPO industryAI impact+4 | Guillaume Luccisano | Yuma AI | — | BPOAI+5 | — | 37m 35s | |
| 6/4/26 |  David Rickard - Everest Group - Elevate Ethiopia✨ | outsourcingBPO+5 | David Rickard | Everest Group | Ethiopia | EthiopiaBPO+5 | — | 25m 00s | |
| 5/28/26 |  CXOutsourcers 2026 - Voices From The Conference✨ | CX OutsourcingConference Insights+3 | Sean DuncombeNathalie Siphengphet+9 | — | Ottawa, Canada | CX OutsourcingCustomer Experience+3 | — | 28m 19s | |
| 5/21/26 |  Jonas Berggren - Transcom - What Makes Customers Love A Brand?✨ | customer loyaltybrand love+3 | Jonas Berggren | iPhoneLego+3 | — | customer lovebrand loyalty+3 | — | 34m 41s | |
| 5/14/26 |  Stephanie Reeves Millner - Designing CX For Sales and Revenue✨ | customer experiencerevenue generation+4 | Stephanie Reeves Millner | TP | Phoenix, Arizona, USA | customer experiencerevenue generation+5 | — | 27m 42s | |
| 5/7/26 |  Andrew Hall - Ethenta - Enterprise Agentic AI Transformation✨ | Agentic AICX transformation+4 | Andrew Hall | DREAMEthenta+1 | Portugal | Agentic AICX+5 | — | 39m 35s | |
| 4/30/26 |  Nathan Muniz - 247Secretary.com - Raw, unpolished BPO content outperforms glossy marketing✨ | BPOmarketing strategy+4 | Nathan Muniz | 247Secretary.comChatGPT | FloridaPhilippines | BPO247Secretary+5 | — | 22m 48s | |
| 4/23/26 |  Gary Slade - TP - Why Stability Is the New Battleground in BPO✨ | BPO stabilityBusiness Process Outsourcing+4 | Gary Slade | TP EMEA | — | BPOstability+5 | — | 25m 09s | |
| 4/16/26 |  Sarah Leff - Interact CC - Why the Eastern Cape Could Be South Africa's Next CX Powerhouse✨ | customer experiencebusiness expansion+4 | Sarah Leff | Interact CC | Eastern CapeSouth Africa+2 | customer experienceEastern Cape+4 | — | 23m 01s | |
| 4/9/26 |  Chris Chance - CCI Global - Africa Rising For CX✨ | Customer ExperienceBusiness Process Outsourcing+4 | Chris Chance | CCI GlobalOutsourcing Alliance of Kenya+4 | East AfricaKenya+2 | Customer ExperienceBPO+6 | — | 24m 23s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 4/2/26 |  Steve Sullivan - Channel Doctors - How Do We Manage Customer Rage?✨ | customer ragecustomer experience+4 | Steve Sullivan | Channel Doctors | Bournemouth | customer rageCX+6 | — | 31m 52s | |
| 3/26/26 |  Melanie Disse - Melanie Disse Consulting - Acting on Customer Feedback✨ | customer feedbackcustomer experience+3 | Melanie Disse | Melanie Disse Consulting | Auckland, New Zealand | customer feedbackCX+5 | — | 29m 20s | |
| 3/19/26 |  Gareth Bray - Premier CX - Why Customers Prefer WhatsApp✨ | customer serviceWhatsApp+3 | Gareth Bray | Premier CXMeta | BrazilIndia+1 | WhatsAppcustomer engagement+5 | — | 28m 49s | |
| 3/12/26 |  CCW Berlin 2026 - Feedback Direct From The Floor✨ | CCW conferencecustomer experience+3 | Monika Röhr-ŁukasikHumphrey Davies+4 | AxendiBPO Search+4 | Berlin | CCW 2026customer experience+4 | — | 21m 56s | |
| 3/5/26 |  Michel Stevens - CXM Academy - How Can We Improve CX Events?✨ | customer experienceCX events+4 | Michel Stevens | CXM AcademygoCX | AntwerpBelbium | CX eventscustomer experience+5 | — | 26m 04s | |
| 2/26/26 |  Roger Barlow - LATAM Translations - AI Has Changed Translation Into Interpretation✨ | AI in translationmultilingual customer experience+3 | Roger Barlow | LATAM Translations | São PauloBrazil | AItranslation+5 | — | 23m 14s | |
| 1/3/20 |  Gary Slade - Teleperformance - A Look Ahead to CX In 2020 | Gary Slade is the UK and South Africa CEO of Teleperformance. In over 30 years working in CX he believes that this is the most exciting time to be in the industry. In the interview Gary talks about security, offshoring, content moderation, innovation, and work at home agents - it's a real look ahead to CX trends in 2020! https://www.teleperformance.com/ https://www.linkedin.com/in/garyslade1/ | — | ||||||
| 12/13/19 |  Daniel Hong - Forrester Research - AI, Automation, and CX in 2020 | Daniel Hong is VP & Research Director, Digital Customer & Collaboration Practice and Healthcare Practice at Forrester Research, based in San Francisco. In this episode Daniel explores his thoughts on RPA, AI, automation more generally, and how roles and responsibilities are changing in the CX environment. He also looks ahead to CX trends worth watching in 2020. http://forrester.com/ https://www.linkedin.com/in/danielhong1/ | — | ||||||
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Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.