Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Est. Listeners
Based on iTunes & Spotify (publisher stats).
- Per-Episode Audience
Est. listeners per new episode within ~30 days
25,001 - 50,000 - Monthly Reach
Unique listeners across all episodes (30 days)
75,001 - 150,000 - Active Followers
Loyal subscribers who consistently listen
15,001 - 40,000
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
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Total Plays
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Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 10 epsHosts
Recent guests
Recent episodes
Nathan Muniz - 247Secretary.com - Raw, unpolished BPO content outperforms glossy marketing
Apr 30, 2026
22m 48s
Gary Slade - TP - Why Stability Is the New Battleground in BPO
Apr 23, 2026
25m 09s
Sarah Leff - Interact CC - Why the Eastern Cape Could Be South Africa's Next CX Powerhouse
Apr 16, 2026
23m 01s
Chris Chance - CCI Global - Africa Rising For CX
Apr 9, 2026
24m 23s
Steve Sullivan - Channel Doctors - How Do We Manage Customer Rage?
Apr 2, 2026
31m 52s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 4/30/26 |  Nathan Muniz - 247Secretary.com - Raw, unpolished BPO content outperforms glossy marketing✨ | BPOmarketing strategy+4 | Nathan Muniz | 247Secretary.comChatGPT | FloridaPhilippines | BPO247Secretary+5 | — | 22m 48s | |
| 4/23/26 |  Gary Slade - TP - Why Stability Is the New Battleground in BPO✨ | BPO stabilityBusiness Process Outsourcing+4 | Gary Slade | TP EMEA | — | BPOstability+5 | — | 25m 09s | |
| 4/16/26 |  Sarah Leff - Interact CC - Why the Eastern Cape Could Be South Africa's Next CX Powerhouse✨ | customer experiencebusiness expansion+4 | Sarah Leff | Interact CC | Eastern CapeSouth Africa+2 | customer experienceEastern Cape+4 | — | 23m 01s | |
| 4/9/26 |  Chris Chance - CCI Global - Africa Rising For CX✨ | Customer ExperienceBusiness Process Outsourcing+4 | Chris Chance | CCI GlobalOutsourcing Alliance of Kenya+4 | East AfricaKenya+2 | Customer ExperienceBPO+6 | — | 24m 23s | |
| 4/2/26 |  Steve Sullivan - Channel Doctors - How Do We Manage Customer Rage?✨ | customer ragecustomer experience+4 | Steve Sullivan | Channel Doctors | Bournemouth | customer rageCX+6 | — | 31m 52s | |
| 3/26/26 |  Melanie Disse - Melanie Disse Consulting - Acting on Customer Feedback✨ | customer feedbackcustomer experience+3 | Melanie Disse | Melanie Disse Consulting | Auckland, New Zealand | customer feedbackCX+5 | — | 29m 20s | |
| 3/19/26 |  Gareth Bray - Premier CX - Why Customers Prefer WhatsApp✨ | customer serviceWhatsApp+3 | Gareth Bray | Premier CXMeta | BrazilIndia+1 | WhatsAppcustomer engagement+5 | — | 28m 49s | |
| 3/12/26 |  CCW Berlin 2026 - Feedback Direct From The Floor✨ | CCW conferencecustomer experience+3 | Monika Röhr-ŁukasikHumphrey Davies+4 | AxendiBPO Search+4 | Berlin | CCW 2026customer experience+4 | — | 21m 56s | |
| 3/5/26 |  Michel Stevens - CXM Academy - How Can We Improve CX Events?✨ | customer experienceCX events+4 | Michel Stevens | CXM AcademygoCX | AntwerpBelbium | CX eventscustomer experience+5 | — | 26m 04s | |
| 2/26/26 |  Roger Barlow - LATAM Translations - AI Has Changed Translation Into Interpretation✨ | AI in translationmultilingual customer experience+3 | Roger Barlow | LATAM Translations | São PauloBrazil | AItranslation+5 | — | 23m 14s | |
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| 1/3/20 |  Gary Slade - Teleperformance - A Look Ahead to CX In 2020 | Gary Slade is the UK and South Africa CEO of Teleperformance. In over 30 years working in CX he believes that this is the most exciting time to be in the industry. In the interview Gary talks about security, offshoring, content moderation, innovation, and work at home agents - it's a real look ahead to CX trends in 2020! https://www.teleperformance.com/ https://www.linkedin.com/in/garyslade1/ | — | ||||||
| 12/13/19 |  Daniel Hong - Forrester Research - AI, Automation, and CX in 2020 | Daniel Hong is VP & Research Director, Digital Customer & Collaboration Practice and Healthcare Practice at Forrester Research, based in San Francisco. In this episode Daniel explores his thoughts on RPA, AI, automation more generally, and how roles and responsibilities are changing in the CX environment. He also looks ahead to CX trends worth watching in 2020. http://forrester.com/ https://www.linkedin.com/in/danielhong1/ | — | ||||||
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Chart Positions
2 placements across 2 markets.
Chart Positions
2 placements across 2 markets.