Lara Klick - Klick Advisors - Why Patient Feedback Rarely Leads to Better Care
About this episode
Lara Klick discusses the importance of acting on customer feedback in healthcare and the challenges organizations face in utilizing data effectively.
Lara Klick is the Founder and President of Klick Advisors LLC. She is based in Tampa Bay, Florida, USA. Klick Advisors is a trust-centered consulting practice that helps healthcare leaders and teams navigate high-stakes moments with clarity, empathy, and courage. Lara heard our episode from March where Melanie Disse explored why companies ask for feedback, but don't use it. She suggested that this subject could be explored futther with a focus on healtcare and the Patient Experience - so Mark Hillary called Lara to explore feedback, PX, and designing better healthcare experiences. Lara has already recently published a new book titled 'Simple Doesn't Mean Easy' - entirely focused on improving patient experience. https://www.linkedin.com/in/lara-klick/ https://klickadvisors.com/ https://www.amazon.com/Simple-Doesnt-Mean-Easy-Improvement/dp/B0GY47KDF2 https://cxfiles.libsyn.com/cxfiles/melanie-disse-melanie-disse-consulting-acting-on-customer-feedback Summary: Lara Klick, founder of Klick Advisors, discusses the importance of acting on customer feedback, particularly in healthcare. She highlights that healthcare organizations often collect vast amounts of data but struggle to…
More episodes of CX Files
- Jessica Pleffken and Ana Marvulle - P&M Marketing - No One Outsources to a Company They've Never Heard Of
- Tugs and Adrian Smith - ATAC Global CX - Proof, Not Promises: Certifying the Remote Contact Center Agent
- Muhammad Yahya Patel - Huntress - Cybersecurity Is Now a CX Problem
- Donald Berryman - ProfectusCX - The Future For The Enterprise-BPO Relationship
Explore listener stats, chart rankings, contacts and more on the CX Files podcast page.