Tugs and Adrian Smith - ATAC Global CX - Proof, Not Promises: Certifying the Remote Contact Center Agent
About this episode
Peter Ryan interviews Tugs and Adrian Smith about the Certified Remote Service Agent certification for remote contact center agents.
Peter Ryan speaks with Tugs Smith and Adrian Smith, co-founders of ATAC Global CX in Oshawa, Ontario, about the launch of the Certified Remote Service Agent certification. The discussion explores why remote contact center work now needs a trusted global standard, how agents can prove they are ready to handle real customer interactions from home, and why resumes and interviews are no longer enough. Tugs and Adrian explain how the CRSA combines written assessment, live call simulation, and blockchain verification to create a portable credential for work-from-home CX professionals. They also discuss how certification can help agents stand out, reduce hiring risk for employers, and give BPOs a stronger signal of quality when competing for new business. https://www.linkedin.com/in/tugssmith/ https://www.linkedin.com/in/adriansmith-atac/ https://atacglobalcx.com/ Summary: Mark Hillary and Peter Ryan discuss the CRSA (Certified Remote Service Agent) program developed by Tugs and Adrian Smith of ATAC, a work-from-home company in Canada. The CRSA is a blockchain-verified accreditation for remote customer service agents, ensuring they can handle complex interactions effectively. The…
More episodes of CX Files
- Jessica Pleffken and Ana Marvulle - P&M Marketing - No One Outsources to a Company They've Never Heard Of
- Muhammad Yahya Patel - Huntress - Cybersecurity Is Now a CX Problem
- Donald Berryman - ProfectusCX - The Future For The Enterprise-BPO Relationship
- Lara Klick - Klick Advisors - Why Patient Feedback Rarely Leads to Better Care
Explore listener stats, chart rankings, contacts and more on the CX Files podcast page.