#67 Reflection guide for CX leaders: Lessons, wins, and growth from 2025
About this episode
Nienke Bloem guides CX leaders through a reflective self-audit to assess their growth and set goals for the future.
Welcome to a brand new episode of the CX Leadership Talks podcast, hosted by Nienke Bloem! In this very special "Reflection edition for 2025”, Nienke Bloem invites you to slow down, look back, and take stock of your year as a CX leader. She guides you through a thoughtful self-audit, encouraging you to pause, journal, and dig deep into five essential areas: impact and results, strategy and vision, engagement and cultural change, personal growth, and work-life balance. Drawing on her years of experience mentoring and educating hundreds of CX professionals, Nienke Bloem shares her own reflections and the successes (and lessons) of the leaders she’s worked with. This episode is packed with practical questions, inspiring stories, and actionable insights that will help you understand where you’ve thrived, where you can improve, and how to set the stage for an even more impactful 2026. So grab your headphones, settle into your favorite spot, and get ready for an honest, energizing reflection session designed to elevate your CX leadership journey! Timestamped overview: 00:00 Self-audit for future growth 05:14 Defining success with metrics 08:19 Ranking results: direct vs. Indirect 11:11…
People in this episode
Host: Nienke Bloem
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