#68 Envisioning your brilliant 2026: Your guided strategic CX planning session
About this episode
Nienke Bloem guides CX leaders in strategic planning for 2026, focusing on key areas for personal and professional growth.
How do you want to lead in 2026? In this episode of CX Leadership Talks, Nienke Bloem helps CX leaders move from intention to direction. Not by creating a long to-do list, but by making conscious, strategic choices about where to focus. With 2026 themed as Strategizing CX, this episode is an invitation to slow down, zoom out, and design your year with clarity. Nienke guides you through five must-win battles every CX leader should define for themselves: impact and results, strategy vision and purpose, engagement and cultural change, personal growth and development, and work-life balance and well-being. This is not a quick listen. It’s a working session. You’ll be encouraged to grab a journal, think bigger than you normally do in CX, and translate ambition into concrete focus. Along the way, Nienke shares personal examples, lessons from CX leaders she mentors, and practical questions to help you decide what truly matters and what can wait. The episode closes with a powerful exercise: writing a letter to yourself from the end of 2026, already successful. If you want to lead CX more strategically, align your work with what really matters in your organization, and still protect your…
People in this episode
Host: Nienke Bloem
Topics covered
- strategic planning
- customer experience
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