From ATMs to AI: The History of Personalized Banking
From Deep Learning with PolyAI by Team PolyAI
January 28, 2026 · 27 min · Episode 94
About this episode
The episode explores the evolution of personalized banking from traditional methods to AI-driven experiences.
Send us Fan Mail In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Nathan Pearson, GM, Financial Services at PolyAi, to trace the evolution of personalized banking. From branch tellers and ATMs to digital channels and AI-driven experiences, they explore how banks have historically balanced scale, efficiency, and trust, and why personalization has always been central to customer relationships. The conversation looks at why personalization has always mattered in financi...
People in this episode
Host: Nikola Mrkšić
Guest: Nathan Pearson
Topics covered
- personalized banking
- AI in finance
- history of banking
- customer relationships
- digital banking
Keywords
- personalized banking
- AI
- financial services
- customer trust
- digital channels
Mentioned in this episode
Organizations: PolyAI, Financial Services
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