Is Faster Always Better in Customer Experience?

About this episode

The episode discusses how AI is transforming customer experience with insights from Nate Brown.

Send us Fan Mail In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Nate Brown, Head of Education and Enablement at Metric Sherpa and cofounder of CX Accelerator, to discuss how AI is reshaping the way companies think about customer experience. Nate shares a framework that’s gaining traction with CX leaders: make the quick parts quick, and make the slow parts meaningful. Automation should remove friction and resolve routine problems quickly, but the moments that ...

People in this episode

Host: Michelle Schroeder

Guest: Nate Brown

Topics covered

• customer experience
• AI
• automation
• friction
• CX leaders

Keywords

• customer experience
• AI
• automation
• CX leaders
• friction
• routine problems

Mentioned in this episode

Organizations: Metric Sherpa, CX Accelerator

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